District Manager Canada

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

• To provide strategic leadership across the Canada market, setting clear vision and high- performance culture across all stores.
• To champion the employee experience, cultivating a strong culture of engagement, development and talent retention across the country.
• To drive a consistent and elevated client experience across the network, strengthening brand advocacy and customer loyalty.
• To lead commercial and operational excellence across the region, accelerating market performance, long term growth and sustained profitability around the country. 

RESPONSIBILITIES

•    Champion and embed the Burberry Forward strategy across all stores in the Canada market, fostering deep brand knowledge and engagement at every level.
•     Set the tone for the market by being a visible leader—frequenting store environments, role-modelling Burberry behaviors, and driving a culture of presence-led leadership.
•    Lead store teams in delivering consistent, elevated client experiences, using coaching, feedback, and recognition to build accountability and client centricity.
•    Ensure a luxury retail environment is upheld across all doors, with flawless execution of Visual Merchandising and alignment to global brand standards.
•    Embed digital capabilities into the store experience, supporting teams in using clienteling tools and digital platforms to enhance the omnichannel journey.
•    Develop strong talent pipelines by attracting, retaining, and mobilizing high-potential individuals across the market.
•    Build a culture of high performance by developing leaders, enabling growth through structured learning, succession planning, and mobility across the region.
•    Drive deep product advocacy across the market by ensuring store teams are continuously educated, inspired, and informed on key categories, seasonal narratives, and product performance.
•    Ensure a customer-first culture is consistent across all locations by embedding client development behaviors and building long-term retention strategies.
•    Influence store performance through commercial and competitive insights, empowering store leaders to make data-informed decisions that drive profitability.
•    Monitor regional business performance, proactively identifying risks and opportunities while holding store teams accountable to operational and commercial targets.
•    Drive operational excellence by instilling a compliance-first mindset and ensuring all stores adhere to Burberry’s global standards, processes, and initiatives.
•    Oversee visual merchandising across all stores, ensuring impactful brand presentation that drive product performance and supports sell through. 
•    Lead market- wide client engagement strategies, ensuring consistent execution of well-ballanced client development plans focused on retention and growth. 
•    Ensure all locations maintain robust Health & Safety protocols, with documented and practiced emergency plans in accordance with company policy.
•    Act as a strategic partner to regional and global leadership, sharing insights from the Canada market to influence broader decisions and business evolution.

PERSONAL PROFILE

•    Proven track record of sustained, high-impact performance across multi-unit luxury retail environments.
•    Demonstrated excellence in people leadership—skilled in attracting, developing, and retaining top talent across a diverse, geographically dispersed network.
•    Located within and able to travel frequently across the Canadian market, with flexibility to support stores as business needs dictate (including evenings and weekends as needed by the business).
•    Strong communicator with the ability to influence and engage across all levels of the organization, from store teams to senior leadership.
•    Experienced in driving top-line growth and delivering improved profitability through strategic market execution and operational rigor.
•    Adept at stakeholder collaboration—able to align regional goals with global priorities while influencing key cross-functional partnerships.
•    Oversight of high-volume, flagship, or complex luxury retail doors; multi-store or market-level experience strongly preferred.
•    Technically proficient in enterprise tools, including SAP, Microsoft Office, and retail reporting platforms.
•    Balanced leadership profile with strengths in talent development, operational excellence, and brand execution.
•    Embodies service-led leadership, with a customer-obsessed mindset and passion for delivering exceptional brand experiences.
•    Strategic and commercially astute, with the ability to translate market insights into actionable growth initiatives.
•    Committed to continuous talent development and succession planning, fostering high-performance teams and future leaders.
•    Operationally disciplined, driving consistency in retail standards, compliance, and productivity across multiple locations.
•    Passionate about fashion, luxury, and the evolving digital landscape; comfortable leveraging social, e-commerce, and clienteling tools to enhance brand engagement.
•    Well-versed in local labor laws, employment practices, and retail compliance standards across Canada.
•    Flexible, resilient, and adaptable—able to lead through change while maintaining focus on long-term goals.
•    Depth of retail leadership experience commensurate with role complexity—evaluated by size of business, number of locations, team scope, and business impact. 

MEASURES OF SUCCESS

• Performance against the Burberry Commercial Targets
• Sales & Conversion and KPI’s success
• Shrinkage

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.