Retail

Thomas Burberry opened his first store in Basingstoke, before opening another store in London at 30 Haymarket in 1891.

Today, we operate approximately 400 mainline stores, concessions and outlets across more than 30 countries. Within each of these stores, our customers can immerse themselves in our brand, our products and the stories that inspired them.

Our retail team and in-store associates are Burberry ambassadors. They are experts in their field and share our brand values and vision with our customers, offering a unique, tailored and people-focused service at all times. Supported by a range of training and development programmes, our in-store associates are empowered to inspire customers with a breadth of brand and product knowledge. Using the best-in-class tools, our retail teams leverage their expert insight into the industry and regional trends, as well as the styling prowess gained through our training initiatives to create a truly luxury shopping experience.

To discover more about the job opportunities available within our Retail department, click here.

People Stories

Clifton Royal
Retail Training and Education Director

“My favourite parts about working at Burberry are the people, the culture and the continued evolution of our brand. I can be my authentic self while working alongside some of the smartest and most talented people in the industry. We have such an openness to take our ideas to the table here, and we’re really encouraged to explore how to bring them to life. It makes my work feel meaningful every single day.

I think our wellbeing benefits are a true reflection of how our founder, Thomas Burberry, cared for his employees. We have so many wonderful ways to bring our colleagues together, create awareness and celebrate cultural diversity through Employee Resource Groups (ERGs). This year, I’ve begun to co-chair the LGBTQ+ ERG, where I’m exploring how to create spaces for important conversations and engage with colleagues globally. We have such an exciting journey ahead of us: we’ve already hosted two events and raised a record-breaking amount of money for the Gay Men’s Health Collective (GMHC) by walking in the AIDS Walk New York. It is just amazing to see our teams come together for causes like this.”

Rewards & Benefits

At Burberry, we open spaces for creativity to flourish by prioritising our people’s wellbeing and enabling them to bring their best and most authentic selves to work. To ensure this, we offer a competitive package of rewards and benefits to allow our global workforce to thrive.

These include – but are not limited to – a generous holiday allowance, competitive pension contributions, support with healthcare, employee discounts and performance-related incentives. We also believe in showing appreciation for colleagues who have invested years of service into our business by rewarding them with long service awards, which include cash bonuses and an enhanced holiday allowance.

In addition to our standard package, we offer a range of programmes to help our colleagues, including:

An industry-leading parental leave policy
Our parental leave policy allows eligible employees up to 18 weeks paid leave and 20 per cent reduced hours at full pay for the first four weeks upon return to work.
An Employee Assistance Programme
Our EAP offers free confidential support, resources and information for personal and work-life issues.
Summer and Festive Wellbeing programmes
The Summer and Festive Wellbeing programmes offer colleagues further time off to focus on their wellbeing.
Three paid days to volunteer
Every year, we encourage our colleagues to engage with projects they care about and to support communities in need.
Global Employee Discount
All our employees receive a staff discount that can be used on Burberry products in stores and online.

Your personal development

The purpose of our Learning and Development function is to build and grow Burberry leaders while offering all colleagues opportunities to develop the skills and knowledge to accelerate their careers and drive business growth.

We offer a suite of leadership development programmes for new managers, senior managers, and executives; each designed to elevate leadership capability and connect global colleagues through cohort-based immersive learning experiences and networking opportunities.

Available to all colleagues, we provide a dynamic digital learning destination with open access to self-directed, continuous skill-building resources.

Above and beyond our core offerings, we provide an ongoing calendar of developmental activities and events and offer a robust catalogue of professional development courses for England-based colleagues through our expanding Apprenticeship programme.

Our locations

Horseferry House is our central hub and the Burberry global headquarters. Based in the heart of central London, this iconic location is an important part of our heritage and is in close proximity to the first store that Burberry opened in London at 30 Haymarket in 1891.

Beyond our global headquarters, we have corporate offices in Barcelona, Dubai, Hong Kong, Leeds, Milan, New York, Paris, Shanghai, Seoul and Tokyo. Wherever our teams are based, they continue to create, innovate and bring to life the present and future of luxury.

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