Client Engagement Manager

City:  Tokyo
Location:  JP


At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


Supporting Client Engagement Senior Manager, and this role’s key purpose is to drive and be responsible for CRM performance in the region. This role also will act as central coordinator of resources (Budget, Training and Regional Value Proposition) and key stake holders (S&P, BPC, Customer Insight, Marketing Retail Operations, Finance) with the aim to plan and implement through the Retail Line a consistent and commercially impactful customer strategy, aligned with the global strategy 

  • CRM performance meets KPI’s targets 
  • Solid and globally aligned Customer Retention Plans 
  • Consistent Retail Execution 


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Posting Notes: Japan || Not Applicable || Tokyo || RETAIL OFFLINE || JAPAN - RETAIL MANAGEMENT || n/a || [[#LI-IL1]]

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