Retail Coordinator

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Retail Admin Coordinator is a pivotal support role within the Retail Operations team, responsible for managing administrative processes, maintaining operational documentation, supporting vendor coordination, and ensuring smooth execution of day-to-day retail office functions. This role enables consistent and accurate retail execution through BOH governance, procurement, logistics, and performance tracking.

RESPONSIBILITIES

BOH Governance & Operational Coordination

• Support and organize monthly BOH meetings and monitor KPI reports.
• Coordinate and document monthly Store Manager meetings.
• Manage and review store price change communications and ensure accurate implementation.

Office Management & Vendor Liaison

• Order and maintain office supplies including stationery, kitchen essentials, and refreshments.
• Greet guests, coordinate vendor visits, accept deliveries, and manage invoice processing.
• Ensure shared office areas are clean and compliant (restock first aid kits, fire extinguisher tagging, etc.).
• Collect and distribute mail from the PO box twice a month.

Sales & Reporting

• Prepare weekly sales reports and week-to-date sales summaries.
• Share merchandising performance reports with store managers and key leadership via internal channels.
• Provide administrative support to sales team by maintaining accurate and timely reporting.

Commission & Incentive Administration

• Calculate and track monthly RVPP commissions and quarterly Store Management Targets.
• Process and update incentive data, including approval of Burberry Dollars redemption forms and balance updates.

Procurement & Resource Allocation

• Coordinate allocation of packaging and uniforms to stores across the market.
• Manage the ordering and monitoring of stationery and refreshments.

Logistics & Delivery Coordination

• Monitor OSL (Operational Service Logistics) deliveries and support issue resolution.
• Coordinate courier services for store transfers and stock rebalancing activities.
• Assist with customs clearance processes as needed.

Invoice & Documentation Support

• Manage invoice processing related to procurement, logistics, and vendors.
• Ensure accurate documentation and timely communication across relevant departments.

PERSONAL PROFILE

• Minimum 2 years of experience in a retail admin or operational support role.
• Strong organizational and time-management skills with excellent attention to detail.
• Proficient in Microsoft Office and familiar with reporting tools; experience with SAP or C4C is a plus.
• Strong communication skills and the ability to collaborate with internal and external partners.
• Adaptable, reliable, and solutions-oriented with a proactive mindset.

MEASURES OF SUCCESS

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Australia || Not Applicable || Sydney || RETAIL OFFLINE || SAP - RETAIL MANAGEMENT || n/a ||