Department Manager - Serravalle Designer Outlet

Department: RETAIL OFFLINE

City: Serravalle Scrivia

Location: IT

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Department Manager to join our team at Serravalle Outlet and play a key role in delivering exceptional customer experiences while driving commercial performance. Supporting the Store Manager, you will lead and inspire a large team of 39 in store within a dynamic luxury retail environment, creating a culture of excellence, collaboration and accountability.

RESPONSIBILITIES

Support the Store Manager and ASM in driving category performance and achieving commercial objectives.
Lead, coach and develop a team of sales professionals to deliver an exceptional luxury customer experience.
Provide real-time feedback and performance coaching to strengthen individual and team effectiveness.
Monitor sales performance, identify opportunities and implement actions to optimise results.
Champion Burberry behaviours and standards, fostering an inclusive and high-performing team culture.
Collaborate with store leadership to ensure smooth operations and consistent execution across the business.

PERSONAL PROFILE

Previous experience leading teams within a retail, luxury or customer-focused environment.
Strong people management skills with the ability to motivate, coach and develop others.
Commercially minded with a proven ability to drive performance and achieve business goals.
Passion for delivering exceptional customer experiences and building lasting client relationships.
Confident communicator who works effectively across diverse teams and functions.Adaptable, proactive and committed to maintaining high standards in a fast-paced environment.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.