Payroll Specialist

INTRODUCTION

At Burberry, our people and culture underpin how we deliver for our customers and our brand. We are building a high‑performance culture that encourages creativity and collaboration, and enables colleagues to do their best work. 

Guided by our reimagined purpose, To Embrace the Elements with Open Arms, we bring together diverse perspectives, skills and expertise to create exceptional luxury products and experiences. Our purpose also informs the standards of behaviour we expect, how we lead and how we make decisions across the business.

JOB PURPOSE

• To administer the current payrolls and deal directly with the multiple in-country payroll providers.
• Ensuring all employees are paid accurately and on time.
• To ensure timely and efficient day to day delivery and administration of Payroll services in Burberry.
• To ensure that agreed KPI’s and SLA’s are in met and deliver with a continuous improvement mind-set.
• This position requires a high percentage of incident resolution, problem-solving and technical skills using various diagnostic tools. In addition, inter-personal skills are required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction
• The Payroll Administrator will act as a first point of contact for any payroll administrative activities and will act as a support to the Advisors within the team
• The role will use process knowledge of payroll to directly resolve questions, problems and issues relating to customer satisfaction and service delivery
• Thinking associated with this role requires interpretation of well-defined procedures to resolve immediate problems impacting recruitment service delivery

RESPONSIBILITIES

Delivery

• Responsible for the accuracy of information to the relevant in-country providers.
• Responsible for checking, processing payroll and sending payroll file to & from vendor/in-house payroll provider on payroll data including : new joiners and leavers, salaries, allowances, bonuses, benefits, presence, absences (sickness, maternity) etc. for each employee to ensure that the employees are paid correctly and in a timely manner
• Ensure all employees are paid accurately and on time.
• Communicating with and resolving employee issues.
• Resolving queries from employees and relevant bodies and third parties – e.g.: Earnings enquiries.
• Responsible for other ad-hoc Payroll activities including but not only limited to: transferring data to Payroll Finance, any additional payroll runs, manual deductions, making payroll adjustments, manual payment, managing cut off dates etc.
• Liaise with the central finance team to process the payments to the different labour authorities
• Responsible for Payroll calendar and updating various team members
• End to end responsibility for administering all payroll related data including processing starters, leavers, employee changes, leave of absence, employee status regarding right to work in the UK and other ad hoc requests using SAP.
• Detailed understanding of Payroll processes
• Escalate issues and seek advice when faced with complex issues/problems
• Follows plan given by Payroll Lead
• Ensure process documents are followed and updated regularly
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system and deliver services to meet those metrics
• Acts as an advisor on routine enquiries where the answer is defined by a clear precedent or established procedures
• Typically an individual contributor directly responsible for the delivery of core operational or functional services.

Continuous Improvement

• Apply understanding of assigned business process to identify gaps and propose continuous improvement measures
• Work closely with the Payroll Senior Officers and Manager to understand root causes and represent process procedures, practicalities and exceptions
• Implement continuous improvement initiatives per the roadmap defined by the management team and ensure initiatives meet agreed outputs and address customer feedback / improve customer satisfaction
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.

PERSONAL PROFILE

Qualifications & Experience

• Payroll certification, or equivalent experience level.
• IPP or other recognised payroll qualification – desirable but not required.
• Excellent working knowledge of Outlook, Word, Excel and PowerPoint. Knowledge of SAP HR module would be beneficial; required knowledge of SDWORX and/or other vendor systems.
• Payroll process expertise with 3+ years’ experience within an FTSE 250 company
• Depth of experience in working with Third party vendors and various payroll systems
• Able to understand the complexities of the multiple country payrolls
• Experience of actively participating in continuous improvement projects from idea generation to implementation

Skills

• Able to manage competing demands on time.
• Ability to build rapport and trust
• Awareness of when to refer non-routine enquiries to more senior colleagues
• Develop a clear understanding of payroll processes and their application
• Participate in information sharing with other members of the Shared Services team
• Identify trends and share recommendations for improvement with the team and Continuous Improvement Advisor
• Use acquired experience/ knowledge for relationship building and training.
• Ability to engage with communicate the right response to the requests
• Ability to deliver key messages to the end customer ensuring customer is satisfied with the response
• Excellent communication skills, both verbal and written. With the ability to listen and connect with the ability to listen and connect with the customer
• Has the abaility to say’no‘ positively
• Strong analytical skills
• Skills and experience in data analysis and interpretation
• Relevant technical proficiency in the use of systems and/or procedural guidelines

MEASURES OF SUCCESS

• Accurate and timely payroll run
• Successful clearance of payroll audits
• Reduced no. of post-payroll run errors
• Audit clearance and compliance
• High level of accuracy in data input
• Valued team member

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: South Korea || Not Applicable || Seoul || HR || ASIA PACIFIC - HR BUSINESS PARTNERING || n/a ||