Team Manager

Department: RETAIL OFFLINE

City: Paris

Location: FR

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Team Manager to join our Burberry location in Printemps, Paris, leading a small team of Client Advisors for 3-6 months initially and starting as soon as possible. This role plays a key part in translating Burberry’s vision into everyday retail excellence, driving performance through people, service and storytelling. You will inspire your team to deliver personalised luxury service, while supporting commercial success and brand integrity. As a leader on the shop floor, you will shape a collaborative, high-performing environment rooted in creativity and care.

RESPONSIBILITIES

Lead, coach and develop a team of 3–4 Client Advisors to deliver outstanding client experiences.
Drive team performance against sales and service objectives, using insight to inform daily priorities.
Act as a role model on the shop floor, embodying Burberry values and elevated service standards.
Build strong client relationships and support the team in cultivating a loyal client base.
Partner with store leadership to execute visual, operational and commercial strategies.Foster an inclusive, collaborative team environment that encourages growth and engagement.

PERSONAL PROFILE

Experience in a supervisory or team leadership role within retail or luxury environments.
A strong understanding of client service excellence and relationship building.
Confident in coaching others and providing clear, constructive feedback.
Commercial awareness with the ability to translate targets into team action.
A collaborative mindset with a focus on team success and shared goals.
Adaptable and proactive, with a calm and considered approach in a fast-paced environment.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.