Receptionist

Department:  SHOWROOM & CAD
City:  Paris
Location:  FR

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Reporting to the Showroom & Facilities Manager, the individual will be representing the front desk of the French headquarters, working effectively within a team to ensure the global high standards of the brand are met in this customer service driven role.

 

RESPONSIBILITIES

  • Welcoming and signing in vast numbers of guests and clients
  • Receiving calls from internal staff and external contacts
  • Receiving & sending mail and liaising with the recipients, ensure sending and collection at the Post office when needed
  • Receiving packages  and liaising with the recipients, and organizing the shipment of packages via UPS service and couriers
  • Providing a service tailored to individual guests with varying requirements and reasons for visiting Burberry. This includes dealing appropriately with high profile guests.
  • Always keep the right behaviour (couriers, pdg, London team, director, client. Collaborator…)
  • Offering a concierge style service including booking restaurants, taxi’s and storing luggage for guests.
  • Building and maintaining strong relationships within the company and assisting internal and external Burberry staff to the best of our ability. (meme plus)
  • Locating guests’ host of guests
  • Discretion and a positive working attitude whilst working under pressure
  • representing the brand image through immaculate presentation at all times and always respect our grooming guideline
  • Assisting managing the overall appearance and standards of the main reception area under health and safety guideline
  • Assisting with ensuring the smooth running of large corporate events
  • Ensuring the constant and thorough upkeep of the reception inbox and calendars
  • Ad hoc administration tasks in quiet periods
  • Being the point of contact for all the maintenance third party intervention

 

PERSONAL PROFILE

•    Proven experience in client liaison/customer services.
•    Excellent written and verbal communication skills
•    A basic knowledge of Microsoft programmes including Word and Excel 
•    Consistency
•    Discretion
•    Versatility proactive people
•    A polished and professional appearance
•    Flexible and pro-active approach
•    A keen eye for detail
•    Excellent planning, organising and communication skills
•    Ability to communicate with people at all levels
•    Passionate about 5* customer service delivery

 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.#LI-NW1

 


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