Future Opportunities - Team Manager Paris

Burberry is always on the lookout for Team Managers to join our team in our Stores in Paris.

In this role you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to over achieve targets and goals in all departments and product categories. Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The Team Manager is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.

RESPONSIBILITIES

Sales Performance & KPIs:

• Partnership with store management to enhance sales performance, consistentIy achieve goals and identify strategies to ensure performance standards are met
• Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
• Lead a high performing customer facing and service orientated team, setting performance targets and driving productivity

Client Management:

• Be a role model to the rest of the team in offering an excellent client experience, demonstrating passion for product, styling and ultimately selling
• Monitor CRM database reporting in order to:
• assist in the execution of company CRM initiatives
• capture meaningful clients’ data to build actions and develop opportunities
• manage and drive eloquent and relevant client outreach

Team Development:

• Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
• Continue to develop and pro-actively retain talented employees, by recognizing and rewarding performance through recurrent development plans and annual performance reviews
• Create and implement action plans, build development plans for all employees in accordance with store management

BOH Standards:

• Ensure coordination of FoH and BoH activities according to the guidelines provided by the store management to meet the expected qualitative and quantitative results
• Oversee the processing of incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignments
• Have visibility of store expenses, and maintenance of the store operating budget, while aiming to reduce overall cost

PERSONAL PROFILE

• Previous experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standards
• Commercial awareness, you will have had exposure working towards sales related KPIs
• In-depth understanding of clients’ expectations and what a luxury service entails
• Ability to demonstrate excellent leadership and people management skills
• Strong interpersonal and communication skills, ability to be flexible and adapt to change
• Genuine interest and love for fashion and styling paired with excellent product knowledge
• Organized, able to prioritize and problem solve while working with pace
• Advanced knowledge of POS, store systems and comfortable using digital tools
• Fluent in English

Please note, when applying for this Team Manager vacancy, you are not applying for an open position but to a talent pool for future vacant opportunities. As positions become available, applicants who meet the required criteria and screening requirements identified for the role may be contacted.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.