Client Advisor

Department:  RETAIL OFFLINE
City:  Munich
Location:  DE

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

In this role, you will play a key part in Burberry's growth, presenting Daniel Lee's latest collections and delivering a personalised experience to clients.
Reporting to store management, you will inspire customers, convey the brand's essence, and showcase expertise in styling and selling. If you are skilled in client engagement and service, we invite you to be part of this exciting chapter in our journey

 

RESPONSIBILITIES

SERVICE AND SALES 

  • Meet and exceed individual and store sales and other commercial KPIs  
  • Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction 
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling 
  • Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. 
  • Be efficient in following-up and delivering after-sales services to our clients 
  • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required 
  • Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines 
  • Foster team work and a positive work climate 

CLIENT ENGAGEMENT 

  • Build meaningful relationships with Clients 
  • Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases. 
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset 
  • Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests 

PERSONAL PROFILE

  • A proven track record in delivering sales and exceeding targets 

  • A strong interest in fashion, art and culture  

  • Strong product knowledge and good understanding of store retail operations 

  • Understanding of competitor products  

  • Fluent in local language; English proficiency is desirable 

  • Results driven and commercial mindset   

  • Flexible, collaborative and adaptable approach to work 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 


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