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Store Operations Assistant

Department:  RETAIL OFFLINE
City:  Moscow
Location:  RU

INTRODUCTION

Burberry's retail teams are populated with some of the industry's most committed, passionate and inspiring people and our stores represent everything we stand for – world-class service, brand quality, superb merchandising and knowledgeable associates to provide the perfect luxury Burberry experience for every customer.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently supporting the store back of house operations.

RESPONSIBILITIES

  • Responsible for all aspect of inventory control including, receiving and handling stock orders receiving from hub or warehouse and insuring accuracy of products received and reporting any discrepancy
  • Supporting the sales team with retrieving stock in a timely manner including Omnichannel and stock pullback.
  • Keeping back of house in a tidy manner compliant with Retail Operations and Standards.
  • Quality control on all products at all times and reporting any issues to store lead
  • Support aftersales process (alterations, repairs, personalisation) to elevate the client experience. 
  • Insure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately
  • Adhoc administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks
  • Adhoc requests by store management to support with events, visual merchandising, stock taking and other such duties

PERSONAL PROFILE

  • Fluency in Russian and English.
  • Experience in achieving sales targets in a fashion/luxury retail environment.
  • Genuine interest and love for fashion and styling, knowledge of current fashion trends.
  • Excellent customer service level and interpersonal skills.
  • Natural, pleasant and confident attitude.

 

 

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


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