Client Advisor

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

As a Client Advisor, you will build relationships with Burberry’s new and existing clients, delivering a personalized and elevated experience that drives commercial success.

Reporting to store management, you will inspire clients by conveying your passion for the brand, fashion, and luxury products.

As an expert in client engagement and service, you will demonstrate a high level of knowledge in styling and selling.

RESPONSIBILITIES

• Meet and exceed individual and store sales targets and KPIs.
• Inspire clients through storytelling and passion, creating desire for Burberry.
• Provide a luxury service with expert knowledge in product, fashion, and styling.
• Follow the Client Journey to deliver an exceptional and personalized experience.
• Ensure efficient follow-up and after-sales service to maintain client relationships.
• Support daily store operations, maintaining high luxury standards in all areas.
• Adhere to company policies and visual guidelines to uphold brand excellence.
• Foster teamwork and contribute to a positive store environment.
• Build meaningful client relationships through personalized appointments and service.
• Drive client retention by proactively engaging and following up on sales.

PERSONAL PROFILE

• Proven track record of exceeding sales targets and strong clienteling experience.
• Passion for fashion, art, and culture with strong product knowledge.
• Understanding of retail operations and competitor products.
• Team player with a proactive, energetic, and self-motivated attitude.
• Fluent in the local language; English and other languages are a plus.
• Confident, curious, and client-focused with excellent communication skills.
• Detail-oriented, creative, and results-driven with a commercial mindset.
• Adaptable, collaborative, and professional with impeccable presentation.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.