Trainer, Retail

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Global Training Content Developer is responsible for the creation, design and production of engaging, commercially focused retail training content that supports business objectives across our global store network.

RESPONSIBILITIES

• Lead creation of retail Training programmes and tools that drive business objectives inc: in-store training activities, seasonal\core product training, onboarding, films, conference materials and other strategic training initiatives.
• Translate complex product, commercial and operational information into clear, digestible and inspiring learning experiences.
• As content designer you will bring your expertise to shape the design, tone of voice and overall standards of our retail training curriculum, developing new creative concepts to ensure we engage and inspire our retail teams.
• Partner with the Retail Training Managers to shape the retail training roadmap, applying strong understanding of retail KPIs to design and deliver training initiatives that drive tangible performance impact.
• Collaborate with central cross-functional teams to ensure training is aligned, has necessary information and approved
• Partner closely with global training teams (our internal clients) to gain feedback and ideas to support work.
• Support and lead TTT (train the trainer) sessions for training teams and/or retail leadership, walking through new training materials, and confidently sharing training objectives, delivery expectations, localisation guidance and managing objections where required.
• Conduct store visits to foster relationships with store leaders and retail teams, supporting training moments and identifying areas of opportunities to inform future content needs.
• Continually review and analyse training app and programme feedback and analytics to inform work.

• Support the evolution of training visual identity, bringing fresh ideas to improve learner engagement and experience content within key learning platforms (including RSpace and other training systems).
• Support scripting, formatting and optimisation of content for digital learning environments.
• Conduct quality checks and testing to ensure seamless user experience across regions.
• Maintain and update existing training modules to ensure accuracy, relevance and brand alignment.
• Assist with translations workflow, ensuring content is clear and localisation-ready.

PERSONAL PROFILE

• Keen problem solver and curious by nature. Will find a way to learn and make something work.
• Inspiring communicator with strong written and verbal skills.
• Can strike the balance between visually captivating learning that delivers on commercial results.
• Exceptional organisational and time management skills. Self- motivated and driven to see projects to the end.
• Enjoys building relationships with internal stakeholders, as well as external partners and vendors.
• Minimum 3+ years experience in retail training design and development, preferably in a global function.  
• Retail experience either on the shop floor or back of house.  
• Strong understanding of adult learning methodologies and successful implementation to drive commercial success.
• Confident with cross-functional collaboration and stakeholder management.  
• Strong command of MS ( Excel, SharePoint, PowerPoint) and design tools ( Adobe, canva, video production tools)
• Proficient with using and scripting with learning management systems or other training software.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.