Team Manager - London Selfridges

Department: RETAIL OFFLINE

City: London

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Team Manager for our Selfridges London store, someone who thrives in a dynamic luxury environment and is passionate about delivering exceptional client experiences. At Burberry, this role is central to bringing our brand to life on the shop floor, leading a team to exceed expectations and inspire loyalty. You will shape the client journey through leadership, coaching, and a deep understanding of our collections. This is an opportunity to combine commercial performance with creativity, creating a memorable and elevated in-store experience.

RESPONSIBILITIES

Lead and inspire the team to deliver exceptional client experiences, driving both sales performance and brand loyalty.
Take ownership of a product category, partnering with store leadership to maximise sell-through and commercial opportunities.
Coach and develop team members in real time, building confidence, capability and consistent service excellence.
Set the standard on the shop floor, ensuring every client interaction reflects the Burberry experience.
Strengthen collaboration across sales, operations and stock teams to enhance service flow and efficiency.
Support talent development, onboarding, and engagement to build a positive, high-performing store culture.

PERSONAL PROFILE

Experience leading or mentoring teams in a fast-paced retail or client-focused environment.
Strong communication skills with a natural ability to engage, influence and support others.
Confidence in handling complex client situations with professionalism and care.
Commercial awareness with an understanding of driving sales and achieving targets.
Comfortable using digital tools and in-store technology to enhance the client experience.
A collaborative mindset with a passion for luxury retail, craftsmanship and storytelling.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.