Store Manager - Harrods All Concessions

Department: RETAIL OFFLINE

City: London

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Store Manager to lead our Harrods business, one of the most significant and high-profile luxury retail environments within Burberry's store portfolio.

This is an opportunity to shape the future of a store with exceptional potential, building a high-performing culture that inspires teams, elevates the client experience and delivers sustainable commercial growth. As the leader of the business, you will inspire excellence through visible leadership, create meaningful client connections and drive operational standards that reflect the very best of Burberry.

Working within a fast-paced luxury department store environment, you will combine strategic thinking with hands-on leadership to unlock opportunities, develop talent and strengthen Burberry's presence within one of the world's most recognised retail destinations.

RESPONSIBILITIES

Lead and develop a high-performing store team, creating a culture of accountability, collaboration and excellence.
Drive commercial performance by identifying growth opportunities, maximising client engagement and delivering against business objectives.
Champion a client-first approach, establishing exceptional clienteling practices that strengthen loyalty and long-term relationships.
Act as a visible brand ambassador, inspiring passion for Burberry across the team and delivering a consistently elevated luxury experience.
Recruit, coach and develop talent, building capability and succession plans that support future growth.
Ensure operational excellence across all areas of the business, maintaining the highest standards of execution, compliance and presentation.

PERSONAL PROFILE

Proven experience as a Store Manager, Store Director or equivalent senior retail leader within a luxury retail environment.
Demonstrable success leading large teams and improving performance through effective coaching, development and leadership.Strong clienteling expertise, with a track record of building lasting client relationships and driving client-led business growth.
Commercially astute with the ability to balance strategic priorities and day-to-day operational execution.
Confident operating within fast-paced luxury retail environments, ideally within a leading department store setting such as Harrods or a comparable business.
An authentic and influential leader with strong presence, excellent communication skills and a passion for delivering exceptional customer experiences.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.