Senior Manager - PMO Outlets

Department: COMMERCIAL RESOURCES

City: London

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We’re looking for an experienced and commercially driven Senior Manager - PMO Outlets to take ownership of our multi-outlet operations. This is a high-impact leadership role where you’ll shape strategy, drive performance, and elevate the guest/customer experience across all locations.

KEY RESPONSIBILITIES

Leading and developing outlet managers and their teams to deliver exceptional service and operational excellence
Driving revenue growth, profitability, and cost control across all outlets
Monitoring performance through KPIs, identifying trends, and implementing improvements
Ensuring brand standards, service quality, and compliance are consistently met
Collaborating with cross-functional teams (Marketing, Finance, HR, Operations) to deliver business objectives
Leading on-site initiatives to enhance customer experience, engagement, and retention

PERSON PROFILE

Proven experience in a multi-site or outlet leadership role (hospitality, retail, F&B, or similar environment)
Strong commercial acumen with a track record of improving performance and profitability
Exceptional leadership and people management skills, able to inspire, coach, and develop high-performing teams
Data-driven mindset with the ability to translate insights into action
Excellent stakeholder management and communication skills
A hands-on approach with the ability to thrive in a fast-paced environment

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.