Receptionist

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

As a Receptionist with Burberry, you will be the face of our business and responsible for welcoming all visitors to our global headquarters based in London – the iconic Horseferry House. Playing a truly important part of the Burberry Experience, you will ensure all of our guests and colleagues have a great first impression and that everyone is provided with the highest level of customer service.

This role is offered on a full time, permanent basis. Due to the nature of this role, you will be required to be on site at Horseferry House 5 days per week (Mon-Fri) and will require very occasional weekend working.

RESPONSIBILITIES

• Greeting all guests and providing a professional, timely and courteous welcome to Horseferry House
• Signing in all visitors and following security processes, issuing passes and providing any information to visitors on the building. 
• Advising hosts of their guests’ arrival in a discreet and timely manner
• Answering incoming phone calls and directing enquiries to the appropriate department
• Managing room bookings, facilities requests and ad hoc building requests

PERSONAL PROFILE

• Experience within a busy reception environment, or within a customer-facing role delivering a high quality and personal service
• A good knowledge of Office 365
• Administration skills
• Experience of dealing with high profile/VIP guests, clients or customers
• Fluency in English, both written and verbal
• An exceptional eye for detail and standards
• A deep passion for customer service
• Ability to remain composed under pressure

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || HO PROPERTY & FACILITIES || CENTRAL HO PROPERTY & FACILITIES || n/a ||