Order Management Coordinator

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

To achieve operational excellence through managing the order flow from market through to hub / store delivery. Working proactively with upstream and downstream teams to align the order book to ensure optimised product distribution across each region, with a focus on capsule, monthly delivery drops, pop up events and divisional order book maintenance while taking a global commercial view. Also supporting the VIP/Influencers & Press teams with order tracking and shipments

RESPONSIBILITIES

• Build good working relationship with x-functional product supply team.
• Optimise stock flow for commercial best use of stock.
• Facilitate, communicate and execute decision making and allocation for shortages.
• Facilitate, communicate and execute decision making and allocation for re-timings.
• Mange market order book to confirmation handover and stock rebalancing including runway and main markets.
• Manage end to end capsule lifecycle.
• Manage out of market orders and corporate top ups.
• Action shortage, stock drops and country specific restriction on SAP.
• Work closely with the replenishment and supply planning teams on monthly procurement cycle.
• Continuous process improvements to simplify ways of working across teams.
• Establish key priories across regions / corporate and monitor end to end performance.
• Participate in Downstream x-functional meetings.
• Key partnership with sourcing to support order book management and vendor delivery priority.
• Working closely with the VIP/Press & Influencers central team for order placement, tracking and managing the shipments from Hubs to central offices.

PERSONAL PROFILE

• Good knowledge of managing orders on SAP.
• Excellent written and verbal commination skills.
• Understanding of order lifecycle activities.
• Very good to advanced Excel and numerical skills.
• Interrupting data using analytic skill to decide key actions.

MEASURES OF SUCCESS

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || SC CENTRAL OPERATIONS || ORDER MANAGEMENT || n/a ||