Order Management Coordinator

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Burberry is seeking an experienced Order Management Coordinator based in London. In this role, you will ensure operational excellence by managing order flow from market to hub and store delivery. You will align the order book to optimise product distribution across regions, focusing on capsules, monthly drops, pop-ups, and divisional orders; supporting VIP, Influencer, and Press teams with order tracking and timely shipments.

RESPONSIBILITIES

• Build strong partnerships with cross-functional teams to optimise stock flow and ensure commercial priorities.
• Manage market order books, including capsules, shortages, re-timings, and stock rebalancing for global markets.
• Oversee VIP, Press, and Influencer order placement, tracking, and hub-to-office shipments.
• Drive process improvements to streamline operations and enhance team collaboration.
• Collaborate with sourcing, supply planning, and replenishment teams to prioritise deliveries and support procurement cycles.

PERSONAL PROFILE

• Proficient in managing orders on SAP with strong understanding of order lifecycle activities.
• Advanced Excel skills and analytical ability to interpret data and drive key actions.
• Excellent written and verbal communication skills, with a focus on clarity and professionalism.
• Strong numerical aptitude to support decision-making and operational efficiency.
• Strives to deliver exceptional luxury customer service.

MEASURES OF SUCCESS

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || SC CENTRAL OPERATIONS || ORDER MANAGEMENT || n/a ||