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Lead Technician CMD (Creative Media Design) - 5 month FTC

Department:  IT
City:  London
Location:  GB

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

We are currently looking for a Lead Technician CMD (Creative Media Design) to join us on a 5-month fixed term basis to partner with our Creative Media teams in setting up an IT design for upcoming initiatives and events, ensuring all IT hardware, software and support requirements are captured and delivered on while leading projects to improve the overall IT Systems.

This is an onsite role and will require you to be in our offices in London (Horseferry House).

RESPONSIBILITIES

  • Technical lead to provide expertise through challenging incidents and service requests.
  • Deliver effective processes to cover gaps in service/support.
  • Act as point of escalation and help support teams deliver a great service.
  • Technical lead on delivery of key IT projects for Creative Media teams.
  • Ensure appropriate documentation and training is available for support teams.
  • Help translate business requirements in work which can be delivered by the support teams.

PERSONAL PROFILE

  • Proven experience of supporting Creative Media teams with 3D/Render Farms, Adobe Creative Cloud, preferably also Davinci Resolve, Nuke.
  • Strong knowledge of Windows and MAC OS (troubleshooting hardware and software issues), Windows Server environments, Active Directory and global networking.
  • Organised, able to multi task and problem solve while working with pace.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

Posting Notes: United Kingdom || Not Applicable || London || IT || ICS || n/a ||

 


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