Global Training Content Design Manager

PURPOSE

The Retail Content Designer will lead the creation and delivey of engaging, commercially focused training, using a suite of learning tools, formats and innovations to inspire global retail teams and drive key commercial goals.

RESPONSIBILITIES

Training Content Design

• Lead creation of retail programmes and tools that drive business objectives inc: in-store training activities, seasonal\core product training, onboarding, films, conference materials and other strategic training initiatives.
• Update retail training programmes, tools, templates across all platforms and formats to maintain brand consistency.
• Develop deep understanding of Burberry’s visual language and tone of voice, weaving seamlessly through all content.
• Identify opportunities to improve training visual design language, content design and learning experiences

Training Content Management

• Become an expert with key learning-creation tools (Burberry Training App, PowerPoint), with particular focus on our training app, RSpace—understanding its backend operations, scripting, maintenance, and troubleshooting.
• Lead the meticulous end-to-end process of training content delivery workflow including: conceptualisation, creation, review/feedback, translations, and implementation.
• Support administration of training content roadmap, keeping it up to date with content progress and identifying ways to make this process seamless.
• Learn all aspects of admin work to keep function running when certain team members are’t in. (inc reporting)

Training Delivery & Engagement

• Collaborate with central cross-functional teams to ensure training is aligned, has necessary information and approved
• Partner closely with global training teams (our internal clients) to gain feedback and ideas to support work.
• Support and lead TTT (train the trainer) sessions for training teams and/or retail leadership, walking through new training materials, and confidently sharing training objectives, delivery expectations, localisation guidance and managing objections where required.
• Conduct store visits to foster relationships with store leaders and retail teams, supporting training moments and identifying areas of opportunities to inform future content needs.
• Continually review and analyse training app and programme feedback and analytics to inform work

PERSONAL PROFILE

• Minimum 3+ years experience in learning design role
• Retail experience either on the shop floor or back of house
• Strong understanding of adult learning methodologies and successful implementation to drive commercial success
• Confident with cross-functional collaboration and stakeholder management
• Strong command of MS ( Excel, SharePoint, PowerPoint) and design tools ( Adobe, canva, video production tools)
• Proficient with using and scripting with learning management systems or other training software
• Keen problem solver and curious by nature. Will find a way to learn and make something work.
• Inspiring communitor with strong written and verbal skills.
• Can strike the balance between visually captivating learning that delivers on commercial results.
• Exceptional organisational and time management skills. Self- motivated and driven to see projects to the end.
• Enjoys building relationships with internal stakeholders, as well as external partners and vendors.