Global Retail Training Co-ordinator

Department: COMMERCIAL RESOURCES

City: London

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We’re looking for a highly organised and driven Global Retail Training Coordinator to help shape and deliver best-in-class training experiences across our international retail network.

This is a fantastic opportunity to play a central role in a fast-paced, collaborative environment, supporting global communications, managing digital learning platforms, and ensuring seamless coordination of retail training programmes worldwide.

RESPONSIBILITIES

Global Retail Communications

Partner with cross-functional teams to deliver clear, engaging weekly communications to retail teams globally
Create and manage content across retail training communication channels
Coordinate the end-to-end translation process for training programmes, ensuring timely delivery and accuracy

Retail Training App Ownership

Act as the go-to expert for the Retail Training App, supporting users and resolving issues
Manage onboarding, content updates, and user engagement
Analyse usage insights and share performance updates with stakeholders
Lead training sessions to maximise adoption and effectiveness
Continuously improve the platform and learner experience

Training & Operations Coordination

Manage team calendars and global rollout plans, driving efficiency and consistency
Maintain and update retail training tools and programmes
Build strong relationships with internal teams and external partners
Organise global events, including the annual Retail Excellence incentive trip
Support business calls, reporting, and cross-functional alignment
Deliver insights through reporting and programme analysis
Provide logistical and administrative support for key meetings and initiatives

PERSONAL PROFILE

3+ years in a coordination or project management role (preferred)
Retail experience (store or head office)
Experience working cross-functionally with multiple stakeholders
Strong skills in Microsoft Office (Excel, PowerPoint, SharePoint)
Experience with learning management systems or digital training platforms
Exposure to managing digital learning tools (desirable)
A natural problem solver with a commercial mindset and a passion for retail
Exceptionally organised, able to manage multiple projects in a fast-paced environment
Confident communicator with strong interpersonal skills
Detail-oriented with excellent follow-through
A collaborative team player who thrives on building relationships
Passionate about creating engaging, people-focused experiences

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.