Employee Relations Advisor

Department:  Human Resources
City:  London
Location:  GB

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.



  • To deliver a balanced case management advisory service that reflects the need to assess and manage risk, whilst responding to business needs. 
  • The role will be accountable for delivering commercially focused expert advice  remotely (phone, e-mail, internal case management system) or in person in all aspects of Employee Relations 
  • Providing clear interpretation of HR policy to line managers and employees on a wide-range of subjects including discipline and grievance, performance and absence management. You will apply a proactive approach with business leaders to coach and train them on policy and process to unlock their potential in effective employee relations case management. Acting as the primary contact for employees and interfacing with the Centres of Expertise and HR Business Partners. 


  • Act as point of contact for employees, line managers and HR teams across specific functions and locations  to provide specialist employee relations case management advice and support services in both informal ER interventions as well as complex, high risk or high profile cases. 
  • Able to determine priority cases, deciding on the best approach on a case by case basis and in line with policy and procedures. 
  • Demonstrate ability to make sound  judgement, ensuring balanced advice that manages risk but drives end results, which  are both fair and in line with Burberry values as well as commercially appropriate. 
  • Follow through to conclusion on any cases escalated raised via Burberry Confidential, this may require hands on approach and taking lead role in investigations
  • Coach line managers to  upskill them in the management of employee relations cases , developing line manager expertise specifically in managing disciplinary, grievance, fair treatment, capability and performance related issues through to appeal
  • Where appropriate lead on appeal hearings, settlement discussions or provide mediation services to drive case resolution
  • Hold high standards of case confidentiality and ensure that confidentiality is a clearly understood element of all business relationships between the team and those they advise
  • Where cases are concluded, support line managers with the processing of relevant changes to conclusion i.e. work with Employee Services for associated administration
  • Liaise with Employment Lawyers internally and externally to review complex cases and limit risk
  • Lead or support complex change management processes as required by the business  ensuring risk management throughout and successful delivery
  • Be a Subject Matter expert within a nominated ER Specialism, responsible for coaching other team members, developing Burberry Policy and processes and keeping up to date on legislation changes etc
  • Support and coach HR Administrators to facilitate knowledge and experience growth 
  • Review all offers/contracts of employment prepared by the HR Administrator before issue
  • Promote use of HR systems and tools whenever applicable
  • Maintain your own personal development ensuring up to date and relevant expert knowledge and skills in your field


  • Able to manage competing demands on time
  • Able to challenge across all levels based on employment law knowledge and case management experience
  • Have strong organisational skills with the ability to work under pressure and an expert understanding and grasp of how to operate within an environment of multiple HR policies and procedures
  • Be customer focused and be able to apply commercial focus and legislative knowledge to real situations in a business environment
  • Ability to adapt responses to situation and nature of request through acquired experience
  • Be able to use initiative and operate on a self-sufficient and autonomous basis, with the support of the wider ER team and ER Manager
  • Have excellent verbal and written communication skills
  • Be proficient use of MS Office (Word, Excel, Powerpoint)
  • Able to analyse and interpret ER data
  • English Language skills – verbal and written (essential)




  • Minimum 2 years’ experience of working in an ER Advisor capacity or environment
  • Credible expertise in all aspects of HR specifically employee relations, employment law, occupational health, immigration and rights to work 
  • Able to operate in significant ambiguity and advise in ‘grey areas’ of employee relations
  • Mediation skills and techniques
  • Strong Coaching skills and experience of coaching line managers through Employee Relations situations 
  • Writing and Delivery of line manager training
  • Must have up to date knowledge of Employment law and be commercially astute, results driven and adaptable

Job Segment: Risk Management, HR, Employee Relations, Change Management, Finance, Human Resources, Management