Ecommerce Operations Coordinator

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Job Purpose:

To support the digital merchandising team in ensuring an innovative & exciting consumer experience through a balance of art & commerce. Implement merchandising strategies set by Digital Merchandisers and managing product content, in line with Brand vision & ones which contribute to the financial success of the Business.

The E-comm Content Co-ordinator plays a business-critical role leading seasonal projects focused on getting B.com and 3P product content (i.e., PDP Content) ready on-time for product launch date by forecasting content requirements and working with cross-functional teams to ensure the successful and on-time development of the PDP content. Further, the E-comm Content Co-ordinator is responsible for driving operational efficiency by enhancing reporting tools and operational processes, and coaching the E-comm Content Assistant.

Responsibilities:

CONTENT OPERATIONS 

• Coordinates seasonal capsule launches across samples, studio, post production and copy  
• Lead quarterly mark down projects from content teams 
• Co-ordinate monthly delist with Digital Merchandising 
• Forecasting seasonal content availability and working with content teams to achieve forecast 
• Ownership of seasonal and ad-hoc price changes 
• Support digital merchandising on seasonal link lines and swaps and align with capture 
• Leads merchandising styling notes handover to styling team
• Align and support with seasonal congruency alignment across all categories  
• Drive commerce by ensuring as much product is correct and available to go live, communicate any delays in deadlines
• Finesse the onboarding process with team in alignment with operations manager 
• Support in tool development and testing to improve operation efficiency 
• Work seasonally with trade on end of cycle for product 
• Support 3P with past seasons delivery and stock updates 
• Delivering a luxury customer experience with accuracy and consistency through frequent site checks.

REPORTING

• Daily updates to content management system Lets Flo, stock delivery dates 
• Provide weekly seasonal reports on content readiness 
• Support digital operations manager on the market prep/congruency exercises
• Work collaboratively with digital merchandisers reviewing seasonal order book 
• Updating Lets Flo for third party team 

TOOLS 

• Working closely with Flo, DAM,PIM and content delivery partners to develop ways of working and processes to continuously improve each season
• Building the product detail with SAP Retail team ahead of launch
• Forward thinking to optimise ways of working by operational efficiency

Personal Profile:

• Impeccable attention to detail
• Strong interpersonal skills to build cross-functional relationships
• Self-motivated and uses own initiative
• Experience in improving workflows and team processes to provide efficiencies
• Strong prioritization, organizational and problem solving abilities
• Strong knowledge of Microsoft Excel 
• Experience in a similar or project management type of role desirable
• Good Communication skills and teamwork

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || DIGITAL || DIGITAL COMMERCE || n/a ||