Client Advisor

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Join Burberry at Selfridges and bring our heritage of luxury to life. As a Client Advisor, you’ll create exceptional experiences for new and loyal clients, combining personalised service with commercial success.

Passionate about fashion and styling, you’ll act as a true brand ambassador – inspiring clients, sharing product expertise, and delivering an elevated shopping journey that reflects Burberry’s legacy.

RESPONSIBILITIES

Service & Sales

• Consistently meet and exceed personal and store sales targets, driving strong commercial results

• Inspire clients through storytelling and genuine passion for Burberry, creating lasting desire and brand love in every interaction

• Deliver an elevated luxury service, showcasing expertise in product, fashion and styling

• Guide clients seamlessly through the full journey: create a strong first impression, understand their needs, offer expert styling advice, and close the sale while building long-term relationships

• Provide efficient after-sales support to ensure continued client satisfaction and loyalty

• Uphold Burberry’s luxury standards across all areas of the store – from product presentation and replenishment to stockroom care and visual merchandising

• Contribute to smooth daily operations, maintaining excellence both front and back of house

• Follow company policies and procedures while fostering a collaborative and positive team environment

Client Engagement

• Build genuine, lasting relationships with clients, fostering loyalty and advocacy

• Offer personalised, appointment-based experiences that elevate the shopping journey and drive incremental purchases

• Proactively capture new luxury clients, growing both your personal client book and the store’s community with a commercial focus

• Strengthen retention by maintaining regular, meaningful contact and providing tailored follow-up on client needs and requests

PERSONAL PROFILE

• Proven track record of delivering sales and consistently exceeding targets

• Experienced in clienteling with good product knowledge and retail operations expertise

• Passionate about fashion, art and culture, with an eye for styling and detail

• Confident, proactive and results-driven with a strong commercial mindset

• Energetic, self-motivated and adaptable team player

• Impeccable presentation and communication skills, with the ability to inspire clients and colleagues at all levels

• Demonstrates the Burberry values of Confidence, Curiosity, Conviction and Care

• Fluent in local language; English proficiency and additional languages are desirable

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || MAINLINE || n/a ||