Client Advisor - Mandarin Speaking Regent Street

Department: RETAIL OFFLINE

City: London

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Mandarin Speaking Client Advisor to join our Regent Street team. In this role, you will create meaningful relationships with new and existing clients, delivering a personalised luxury experience that inspires loyalty and drives commercial success. As a brand ambassador for Burberry, you will bring passion for fashion, craftsmanship and client service to every interaction. You will also play an important role in building our local client community through regular client engagement activities and exclusive monthly events.

RESPONSIBILITIES

Deliver an elevated and personalised client experience that reflects Burberry's luxury standards.
Build and nurture long-term relationships with local and international clients, particularly Mandarin-speaking clientele.
Drive sales performance through expert product knowledge, styling advice and tailored recommendations.
Host and support exclusive client events on a monthly basis to strengthen client engagement and loyalty.
Maintain a deep understanding of Burberry collections, craftsmanship and brand heritage to confidently inspire clients.
Collaborate with store colleagues and management to achieve commercial objectives and create a welcoming store environment.

PERSONAL PROFILE

Fluent in Mandarin and professional level of English, with the ability to build rapport with a diverse client base.
Previous experience in luxury retail, premium retail or a customer-focused environment.
Strong client engagement skills with a genuine passion for delivering exceptional service.
Confident in styling, storytelling and creating personalised shopping experiences.
Flexible to work a varied schedule, including early and late shifts between 9:15am and 8:30pm.
A proactive and collaborative approach, with a desire to contribute to team and store success.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.