Client Advisor - French Speaking Regent Street Flagship

Department: RETAIL OFFLINE

City: London

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a French-speaking Luxury Client Advisor to join our flagship store and become part of a dynamic team of over 60 colleagues. As a key ambassador for Burberry, you will create exceptional experiences for an international clientele, building lasting relationships through personalised service and a deep understanding of our collections and heritage.

This role combines luxury retail expertise with a client-centric mindset, ensuring every interaction reflects the craftsmanship, creativity and innovation that define Burberry. You will contribute to the success of the flagship store by delivering commercial results while creating memorable customer experiences.

RESPONSIBILITIES

Deliver personalised luxury service to French-speaking and international clients, creating exceptional customer experiences at every touchpoint.
Build and nurture long-term client relationships through proactive outreach and thoughtful follow-up.
Achieve individual and team sales goals while identifying opportunities to grow client engagement and loyalty.
Demonstrate expert knowledge of Burberry products, craftsmanship, heritage and current collections.
Collaborate with colleagues across the flagship store to deliver a seamless and elevated customer journey.
Maintain the highest standards of presentation, operational excellence and brand representation

PERSONAL PROFILE

Fluent in French and English, with strong communication skills and confidence engaging with an international clientele.
Experience in luxury retail, premium retail, hospitality or a customer-focused environment.
Passion for delivering exceptional service and building meaningful client relationships.
Strong commercial awareness with the ability to identify opportunities through customer needs.
Collaborative approach and willingness to contribute positively within a large, diverse team.
Adaptable, organised and motivated to thrive in a fast-paced luxury retail environment.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.