Assistant Manager, Showroom Experience

JOB PURPOSE

Support the Showroom Experience Manager in delivering the end-to-end showroom experience across our London and Paris locations. You'll play a key role in planning and executing showroom operations, supporting market appointments, events and VIP visits, while ensuring exceptional operational standards and a luxury client experience. Working collaboratively across multiple functions, you'll help drive operational excellence and continuously enhance the showroom experience.

RESPONSIBILITIES

• Support the day-to-day operation of the London and Paris showrooms, ensuring luxury standards are maintained at all times
• Coordinate showroom activities, including market appointments, internal meetings, VIP visits and events.
• Support the planning and delivery of retail and wholesale market weeks.
• Recruit, onboard and support temporary showroom teams.
• Lead weekly team huddles and communicate key business updates.
• Manage showroom supplies, equipment, props and maintenance.
• Partner with Styling, Merchandising, Studio, Visual Merchandising and Wholesale teams to support collection presentations and commercial shoots.
• Coordinate showroom model bookings and seasonal operational planning.
• Build strong relationships across the business and identify opportunities to improve showroom operations.
• Ensure Health & Safety standards are maintained at all times.

PERSONAL PROFILE

• Experience within showroom operations, luxury retail, events or a similar operational environment.
• Previous team leadership or supervisory experience.
• Excellent organisational, planning and stakeholder management skills.
• Strong communication and relationship-building abilities.
• Proactive, adaptable and able to manage multiple priorities in a fast-paced environment.
• Calm under pressure with excellent attention to detail.
• Proficient in Microsoft Office; SAP knowledge is desirable.
• Understanding of merchandising critical paths and market calendars is advantageous.