Unified Communications Architect (FTC)

Department:  IT
City:  Leeds
Location:  GB


Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.


This is a key role which primarily supporting our ambitious Digital Workplace strategy. As a Unified Communication Architect, you will lead the research, design, development, and the enterprise-wide integration and implementation of new and emerging technologies. You will collaborate with the team and vendor representatives on strategic projects, installations, moves, and changes. You will stay informed of current industry trends and emerging technologies. You will evaluate new technology, products, and services for potential opportunity as future networking solutions or upgrade/replacement.


* This is a fixed term contract position. 


  • Responsible for the strategic architecture, design, automation, engineering, product lifecycle and development of all in scope voice and video services, including Microsoft Teams & Cisco Call Manager.
  • Developing short and long-term strategic UC technology roadmaps, backed by pragmatic designs that support our enterprise technology roadmaps and key business objectives.
  • Building plans and policies for Microsoft Teams/ Cisco Call Manager and associated voice and video communications services, strategies and technologies.
  • Establishing a consistent and progressive strategy and architecture for unified communications, exploiting new market opportunities as appropriate.
  • Strategically plan, develop and drive implementation of new initiatives to enhance the global business. This includes projects related to investments and improvements.
  • Embrace, sponsor and coach agile ways of working with a view to fully automating the configuration and management of our Microsoft Teams & Cisco services.
  • Ensuring that required metrics are understood and available. These metrics make certain the platform remains operational, optimised and available to business end users.
  • Ensuring that key platform product life cycles are understood, tracked, and communicated with appropriate remediation when required.
  • Provides ongoing information to management and peers regarding the general health of the environment, as well as enhancements and innovations.


  • Proven experience as a Voice/Telephony Architect with specialist understanding of Legacy and cloud-based Telephony/Voice architecture and solutions.
  • Experience of working on large transformation projects.
  • Hands on experience of migrating legacy voice services to Cloud.
  • Strong experience working with Cisco Call Manager.
  • Strong experience of working with Microsoft Teams and Office 365 voice services.
  • Experience of working with Microsoft Direct Routing.
  • Experience with VoIP and IP Phone/Trunks, and VoIP and SIP Implementation.
  • Experience with variety of network circuits and SIP trunking.
  • Hands-on experience and in depth knowledge of IP Networking (LAN/WAN).
  • Experience of working in an ITIL framework to deliver enterprise services.
  • Previous experience of designing and implementing Microsoft Teams and enterprise voice.


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Posting Notes: United Kingdom || Not Applicable || Leeds || IT || ICS || n/a ||

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