Senior Manager, IT

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Lead our global network and infrastructure operations. In this critical leadership role, you will be responsible for ensuring the availability, reliability, and performance of our networks & infrastructure, driving successful delivery of IT services and project engineering resource. This position blends operational leadership with hands-on oversight to drive team performance, continuous improvement and management of 3rd party suppliers.

This IT Operations Manager GN&I role is offered on a permanent, full time basis and will be based in our Queen Street, Leeds office.

RESPONSIBILITIES

Global Networks & Infrastructure:

• Oversee the implementation, maintenance, and day-to-day operations of secure and scalable global network and infrastructure systems (cloud, on-prem, hybrid).

• Manage the performance, availability, and capacity of network and infrastructure environments, ensuring uptime and resilience.

• Coordinate with architecture and strategy teams to support the execution of infrastructure plans and upgrades.

• Manage vendor relationships and contracts related to infrastructure and network services, ensuring costeffectiveness and SLA adherence.

IT Operations, Service Delivery & Project Support 

• Lead the IT Operations and Service Delivery teams to provide consistent, high-quality services across all business units and geographies.

• Establish and track KPIs and SLAs to measure performance, uptime, and service quality, and implement improvements as needed.

• Ensure engineering teams are effectively supporting and delivering IT projects, including deployment of new technologies and services, infrastructure rollouts, system migrations, upgrades, and store openings and refits.

• Work closely with project managers and stakeholders to align engineering resources with project timelines, budgets, and goals.

• Drive accountability and quality across engineering deliverables through effective leadership, reporting, and performance management.

Leadership:

• Collaborate with senior leadership to ensure IT operations are aligned with business goals and service expectations.

• Develop and manage budgets for operations, infrastructure support, and related projects.

• Lead and mentor a team of IT engineers and operations managers.

Security, Compliance & Governance 

• Ensure compliance with internal policies, industry regulations, and security frameworks

• Collaborate with InfoSec teams to support the implementation and enforcement of security practices across networks and infrastructure.

PERSONAL PROFILE

• 10+ years of experience in IT infrastructure, network operations, and service delivery, with experience in a senior management role.

• Proven experience managing global teams and distributed IT environments (multi-region, multi-cloud).

• Solid understanding of enterprise network architecture, cloud services (AWS, Azure, GCP), virtualization, and hybrid infrastructures.

• Strong knowledge of ITIL, service management frameworks, and operational best practices.

• Demonstrated ability to manage large-scale projects and operational budgets.

• Exceptional leadership, communication, and stakeholder management skills.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.