Retail IT Technical Specialist

Department:  Information Technology
City:  Leeds
Location:  GB


Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.


The Retail IT Technical Specialist will provide administration, project & production support of Burberry Retail IT systems (POS, payment & peripherals). The Retail IT Technical Specialist will ensure the availability, performance and integrity of Retail IT systems by proactively planning for changes and capacity as well as reactively addressing system incidents and problems.  


  • Ensure all technical deliverables are produced to a high quality, providing appropriate feedback as necessary.
  • Work with project managers to provide technical support for project delivery where required, including POS & other system cut-overs out of hours.
  • Engage and manage all key stakeholders, central and regional, to ensure solution delivered meets end user expectations.
  • Evolve ways of working to continually improve what, how, when, who.
  • Contribute to the E2E estimating model providing quality technical estimates, feeding into the resource plan.
  • Work with Security to diagnose and resolve Security-related incidents or take part in Security investigations.
  • Collaborate with the service desk and other support teams to identify, prioritise, and resolve incidents.
  • Support the resolution of Problems, supporting the technical teams and external suppliers, ensuring the high quality that a retail business demands.
  • Provide subject matter expertise for in-scope technologies as needed by the team.
  • Document all tasks undertaken within the team including reoccurring issues and processes.
  • Take ownership of issues reported and seeing problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve system issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.
  • Research and identify solutions to software and hardware issues.
  • Maintain up-to-date technological knowledge to enable the constant improvement of systems, tools, processes and procedures.
  • Assist in the evaluation of application and system software packages.


Ideally should meet the following criteria:

  • In-depth knowledge of Retail POS Systems.
  • Knowledge of integrated payment solutions.
  • Knowledge of POS Peripherals and configuration such as Receipt Printers, Scanners and Payment Devices.
  • Experience working as a Retail IT specialist supporting global retail organisations and technologies.
  • Knowledge of how POS systems integrate with external hosts such as Gift Card, Payments and Taxware.
  • Windows platforms (File Shares, etc.).
  • Database (SQL).
  • Ideally Hardening of POS Builds.
  • Ideally API Knowledge.
  • Ideally Mobile POS.


Desirable Skills (Oracle Micros POS):

  • Scripting (Batch, PowerShell).
  • Microsoft Deployment ToolKit.
  • Public SSL Certificates.
  • Knowledge of NIST Cybersecurity Framework, CIS Critical Security Controls.
  • Ability to prioritise incidents, problems, escalate to service owners or third party providers, manage stakeholders, and minimise disruption on business or IT operations in a short time frame.
  • Willing to travel for POS Deployment Pilot.


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Posting Notes: United Kingdom || Not Applicable || Leeds || Information Technology || IT - Retail Customer and Payments || n/a ||

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