Line Manager Advisory Service Manager

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

As the Line Managers Advisory Service Manager you will be responsible for leading the B:Managers Advisory Service team, ensuring the delivery of timely, consistent, and expert HR advice to line managers across the organisation. Your role will oversee the day-to-day operations of the advisory service, manages team performance, and drives continuous improvement. Acting as a key interface between HRBPs, COEs and Employee Services, the B:Managers Advisory Service Manager ensures alignment with HR policies, employment legislation, and organisational priorities while developing manager capability and confidence in people management.

RESPONSIBILITIES

You will:

• Lead, coach, and develop a team of B:Managers Advisory Service Advisors to deliver high-quality, responsive HR advice and case management support to line managers.
• Oversee case triage, workload allocation, and service performance, ensuring compliance with SLAs and quality standards. 
• Provide expert input on complex or escalated people matters, ensuring appropriate risk management and consistency of advice. 
• Collaborate with HR Business Partners, Centres of Expertise (COEs), and Legal to ensure seamless escalation and resolution of cases requiring specialist input. 
• Identify patterns in line manager queries and use insights to inform service improvements, knowledge base content, and policy development. 
• Drive awareness and adoption of self-service tools, systems (e.g., AskHR, BMC Helix), and manager toolkits, promoting a culture of manager ownership and accountability. 
• Monitor and report on key metrics such as query volumes, case resolution times, and customer satisfaction to inform strategic planning. 
• Partner with Learning & Development to build manager capability in core people management areas, including performance, absence, and employee relations. 
• Ensure consistent application of HR policies and promote inclusive, values-led people practices across the organisation. 
• Lead the evolution of the B:Managers Advisory Service operating model, identifying opportunities for automation, efficiency, and scalability. 

PERSONAL PROFILE

• Proven experience in an HR partnering or management role, ideally within a shared services, advisory, or centre of excellence model. 
• Strong knowledge of UK employment law and practical HR policy application. 
• Demonstrated ability to lead, coach, and motivate high-performing HR teams. 
• Experience managing employee relations and complex HR casework. 
• Strong analytical and problem-solving skills with the ability to use data to drive decisions. 
• Confident communicator with excellent interpersonal, stakeholder engagement, and influencing skills. 
• Experience working with HR systems (e.g., case management, self-service platforms). 
• Committed to continuous improvement, employee wellbeing, and inclusive practices. 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.