Line Manager Advisory Service Advisor

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

As the Line Manager Advisory Service Advisor you will provided coaching and advice UK line managers on HR matters, if they are unable to resolve their HR query via self-service or via AskHR. You will provide timely and effective guidance on a broad range of HR and people-related matters and support the upskilling of our leaders in line with our B:Managers and B:Leaders principles.

RESPONSIBILITIES

You will:

• Serve as a point of contact for UK-based line managers (if they cannot resolve their query via selfservice tools / AskHR), managing people-related queries via Helix case management system.
• Provide clear, consistent guidance on Burberry’s HR policies and processes, including talent & performance management, DE&I, feedback, absence, and informal employee relations. 
• Escalating complex or sensitive cases to HR Business Partners or Centres of Expertise (COEs) as appropriate. 
• Coach and challenge managers through key cyclical people activities, such as goal setting, feedback, and reward reviews, ensuring alignment with business context. 
• Promote the use of self-service tools (e.g. Connect) and ensure adherence to correct process channels for all HR transactions. 
• Support managers in embedding diversity and inclusion principles into all aspects of people management. 
• Deliver proactive, business-facing HR advice that helps managers engage and develop their teams and promote their own growth as a leader, addressing issues early to avoid escalation. 
• Track and analyse trends in manager queries to inform ongoing service improvement, knowledge development and to help develop improved HR policies and tools. 

PERSONAL PROFILE

• Breadth and depth of knowledge across HR best practice and employee lifecycle 
• Experience working as an HR generalist or in HR Shared Services, leveraging case management and KPIs 
• Experienced in Human Resources with proven capability experience in delivering talent management, ER, track record of effective partnering, considers business needs and links value to business results 
• Excellent communication and coaching skills. 
• Confidence in advising and challenging line managers diplomatically. 
• Organised, with strong attention to detail and documentation. 
• Good understanding of UK Employment law 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.