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Hardware Asset Management Analyst

Department:  IT
City:  Leeds
Location:  GB

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

The Hardware Asset Management Analyst will play a key role in supporting and helping shape the end to end lifecycle of Burberry’s hardware and software assets globally, using their knowledge to develop suitable processes, policies and standards to support this. Furthermore, the Hardware Asset Management Analyst will liaise with hardware, software and managed tool vendors, along with managed service partners to ensure Burberry’s hardware and software assets are acquired and managed effectively to meet the needs of the business.

RESPONSIBILITIES

  • Support the end-to-end lifecycle of Burberry’s hardware and software assets globally.
  • Manage, maintain and communicate the Burberry hardware standard, and provide input and feedback on current and future hardware standards and initiatives as they relate to regional activity.
  • Track, record and maintain assets through their lifecycle within the Burberry CMDB (Remedyforce) and SAM Tool (USU SmartTrack) in line with all policy, process and principles.
  • Manage, maintain and improve the health of hardware asset data in the CMDB, working with data owners and stakeholders.
  • Maintain an up-to-date asset inventory for all IT assets
  • Manage the health of the Burberry hardware estate through regular planned activities.
  • Identify and help to address gaps in the existing Burberry IT AM policies and processes.
  • Provide regular monthly and ad-hoc reporting on Burberry's global estate of IT assets and the health of the data in the CMDB.
  • Use discovery and inventory tools to support investigation and reporting activities (BMC Discovery, AirWatch, JAMF Pro, SCCM).
  • Build relationships with third parties to ensure Burberry obtains the best value for money on quotes, orders and overall supplier performance.
  • Manage licence and maintenance agreements.
  • Input into and support the achievement of Asset Management team KPIs.
  • Address asset related requests from internal customers via the Burberry service management tool and email.
  • Analyse purchase information to establish an accurate and complete summary of IT asset purchases.
  • Reconcile licence entitlements (based upon Product Use Rights, rules, allowances, etc. they embody) with usage and demand data to Effective Licence Position (ELP) reporting.
  • Collect and manage ITAM-related information from suppliers and software manufacturers.

PERSONAL PROFILE

Essential:

  • Experience of IT Asset Management in an enterprise organisation with a retail focus.
  • ITIL knowledge.
  • High level of written and oral English communication skills.
  • High level of analytical, conceptual, and problem-solving abilities.
  • Process driven.
  • Detail focussed.
  • Knowledge and experience with Tools such as RemedyForce, USU SmartTrack, BMC Atrium, SCCM, JamF, Airwatch, Snow, ServiceNow.
  • Affable, credible and can communicate effectively with clients and colleagues.
  • Strong Excel skills – Ability to analyse and manipulate data and deliver effective reporting.
  • Good research skills.
  • Ability to present ideas in user-friendly language.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Team player with experience working in a team-oriented, collaborative environment.
  • Quality focused and highly flexible.
  • Thinks ahead and anticipate problems, issues and solutions.
  • Proven experience of contributing to the success of a range of small- to-midsize initiatives.
  • Experience in integrating asset management controls and processes in day to day IT operations and projects.
  • Good knowledge of applicable software licensing terms and practices such as Microsoft (including 365), Oracle, Citrix and Adobe.
  • A commitment to service quality and customer focus.
  • Display good initiative and the ability to suggest and implement improvements.
  • Experience of vendor or third party supplier management.
  • Financial understanding and commercial awareness.
  • Ability to manage multiple deadlines and well organised.
  • Customer Service - Demonstrates a Can Do approach to delivering a high quality customer service.

Desirable:

  • Extensive IT asset management experience; or equivalent combination of education and experience.
  • Deep knowledge of Remedyforce CMDB
  • Experience managing a diverse portfolio of hardware assets on a global scale.
  • Experience planning global hardware refresh projects.
  • Financial administration, budget control.
  • Procurement experience.
  • Experience with software installation and software inventory systems such as Microsoft SCCM.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

Posting Notes: United Kingdom || Not Applicable || Leeds || IT || ICS OPERATIONS & EMPLOYEE || n/a ||

 


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