Employee Services Team Leader - 12 Month FTC

Department: HR

City: Leeds

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring an Employee Services Team Leader to shape and deliver high-quality HR operations across the employee lifecycle at Burberry. This is a full-time (37.5 hours), 12-month fixed term opportunity based in our Queen Street, Leeds office. This role is central to driving consistency, operational excellence and a seamless people experience. You will lead a team and partner closely with HR colleagues across Payroll, HR Systems, Reward, HR Business Partners and Employee Relations to strengthen service delivery across the business.

RESPONSIBILITIES

Lead the delivery of employee lifecycle processes, ensuring accuracy, quality and adherence to agreed service levels
Allocate and prioritise work across the team to maintain a consistent and efficient service
Oversee audits, compliance checks and data quality initiatives, ensuring strong governance and GDPR adherence
Act as a key point of contact for operational escalations, identifying root causes and delivering sustainable solutions
Partner with stakeholders across Payroll, HR Systems, Reward, HRBPs and Employee Relations to improve processes and enhance self-service capabilities
Support and develop team members through onboarding, performance conversations and ongoing development planning

PERSONAL PROFILE

Experience leading or supervising teams within HR operations or a shared services environment
Strong understanding of HR processes, controls frameworks and service delivery models
Ability to manage priorities effectively in a fast-paced, high-volume environment
Clear and confident communicator with the ability to build relationships across different levels of the organisation
Collaborative approach to problem solving with a focus on continuous improvement
Strong attention to detail with a commitment to data integrity, compliance and quality outcomes

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.