Continuous Improvement and Quality Manager

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

As the HR Continuous Improvement and Quality Assurance Manager, you will

• Be responsible for the governance and maintenance of the Global HR Process Taxonomy including promoting usage across HR Operations, ensuring all processes are kept up to date, and key controls are documented 
• Act as an internal consultant providing advice and coaching to others on the practical application of recognised continuous improvement methodologies, tools, and techniques (e.g. Lean Six Sigma) 
• Utilises experience with process mapping to lead on complex process re-engineering activities in collaboration with operations teams 
• Ensure CI initiatives and corresponding benefits realisation are documented and aligned to the strategic objectives of the HR Operations function
• Work with operational leads and other CI professionals across the business to promote a culture of CI creating mechanisms which pro-actively encourage others to identify and implement improvements
• Facilitate cross-team root cause analysis in response to complex service failures challenging others to identify mitigations that are sustainable and proportionate
• Define a consistent approach to Quality Assurance including the frequency of checks, how checks are undertaken, and how results are reported
• Manage delivery of short and medium term projects to agreed timelines and budget whilst ensuring adherence to Burberry’s project governance and change management frameworks
• Seek to identify opportunities to utilise enabling technology to simplify, de-risk, and automate processes
• Collaborate with others to challenge the status quo and conventional thinking in the pursuit of operational excellence

RESPONSIBILITIES

You will own: 

• HR Process Taxonomy (including governance, ongoing maintenance, and promoting utilisation) 
• Approach to process documentation including process templates and where documentation is stored
• Quality assurance framework including monthly reporting cadence and approach to undertaking checks
• The sharing of data insight and analysis to inform potential future improvements 
• Developing internal capabilities with practical use of continuous improvement methodology
• CI Roadmap including planned, in flight, and delivered initiatives (including associated benefits tracking)

PERSONAL PROFILE

The HR Continuous Improvement and Quality Assurance Manager will have the ability to: 

• Flex communication style and approach in order to engage with global stakeholders at all levels of the organisation 
• Use sound logic and data to support reasoning
• Use coaching to facilitate on the job learning 
• Challenge conventional and SILO’d thinking in the pursuit of excellence 
• Manage delivery using proven project management techniques 
• Use recognised techniques to document and prioritise requirements 
• Set realistic timelines and deliverables 
• Pro-actively manage risks and issues 
• Demonstrate practical application of recognised continuous improvement methodologies, tools, and techniques
• Blueworks live to document complex processes which include multiple swim lanes, handoffs, decisions, and controls  
• Identify opportunities to eliminate work, simplify process, and automate tasks 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.