Client Advisor - Heathrow Airport T5 London

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

As a Client Advisor, you are the face of Burberry, a brand ambassador who delivers exceptional, personalised experiences that inspire loyalty and reflect the heritage and innovation of the house. With a deep passion for fashion and styling, you build lasting relationships with clients, creating moments of connection that drive both emotional engagement and commercial success.

Reporting to store management, you’ll elevate every client interaction by blending storytelling, product expertise, and personal service, all while contributing to a high-performance team culture and upholding the standards of luxury retail excellence.

RESPONSIBILITIES

Be the Storyteller of Burberry – Service & Sales.

• Step into the world of luxury retail as a true Brand Ambassador, where every interaction is an opportunity to connect, inspire, and deliver something unforgettable.

• Own your success by exceeding individual and store targets across all key performance areas.

• Spark desire and build emotional connections through storytelling that brings the Burberry brand and collections to life.

• Deliver a personalised, world-class service — showcasing expert knowledge of product, fashion, and styling.

• Guide each client through their unique Burberry journey: make a remarkable first impression, uncover their needs, style with confidence, and close the sale while beginning a lasting relationship.

• Provide exceptional aftercare — following up with clients, delivering tailored recommendations, and ensuring they feel valued long after their purchase.

• Play your part in elevating the store environment, maintaining luxury standards in product presentation, replenishment, and stock operations.

• Champion brand guidelines and visual standards to ensure Burberry’s identity is represented flawlessly on the shop floor.

• Contribute to a positive team environment, bringing energy, collaboration, and pride to your daily work.Build Relationships, Not Just Sales – Client Engagement

At Burberry, client connection is at the heart of what we do. You’ll go beyond service — you’ll create loyalty and love for the brand.

• Build genuine, lasting relationships with clients through trust, empathy, and impeccable service.

• Offer a bespoke luxury experience through private appointments and personalised consultations.

• Take ownership of your client book, nurturing existing relationships and attracting new high-potential clients.

• Drive retention by staying connected — check in, follow up, anticipate their needs, and provide thoughtful recommendations.

• Act with a commercial mindset — always aligning your service with business goals and client expectations.

PERSONAL PROFILE

• A proven sales performer, confident in exceeding targets and KPIs

• Skilled in clientelling and relationship-building

• Passionate about fashion, art, and culture

• A natural styling expert with strong product knowledge

• Fluent in the rhythm of retail operations

• Commercially savvy, with an eye on competitor trends

• A team player who thrives in a collaborative environment

• Fluent in the local language; English and other languages are a plus

• A true reflection of Burberry values: Confidence, Curiosity, Conviction & Care

You bring:

• Energy, proactivity, and a self-starter mindset

• Impeccable presentation and communication skills

• A creative and detail-oriented approach to selling

• A flexible, adaptable, and solutions-driven attitude

• The desire to grow, achieve, and deliver excellence — always

MEASURES OF SUCCESS

• Consistent achievement of personal and store sales KPIs (Appointments, UPT, ATV, AUR)

• Outstanding client service scores (Guest Experience, NPS)

• Growth of client book through new acquisition, retention, and relationship management

• Volume of personalised appointments and high-value engagements held monthly

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.