Client Advisor - Heathrow Airport - Part Time

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Client Advisor plays a key role in building lasting relationships with both new and existing Burberry clients, delivering a personalised and exceptional experience while achieving commercial success.

Reporting to store management, the Client Advisor inspires clients through a genuine passion for the brand, fashion, and luxury products. As a specialist in client engagement, styling, and sales, they bring expert knowledge and deliver outstanding service at every touchpoint.

RESPONSIBILITIES

Service and Sales

• Achieve and surpass individual and store sales targets and commercial KPIs.

• Inspire clients with compelling storytelling and brand passion to create desire and loyalty for Burberry.

• Deliver a luxurious and knowledgeable shopping experience, showcasing expertise in products, fashion, and styling.

• Follow the client journey to elevate in-store experiences—make an excellent first impression, discover client needs, provide expert styling advice, close sales, and nurture ongoing relationships.

• Manage efficient follow-up and after-sales service to ensure client satisfaction.

• Support daily store operations, maintaining high luxury standards both front and back of house, including stock replenishment, inventory management, markdowns, and stockroom upkeep as needed.

• Adhere to company policies and visual merchandising guidelines to uphold Burberry’s aesthetic standards.

• Foster teamwork and contribute to a positive, collaborative work environment.

Client Engagement

• Build meaningful and enduring client relationships.

• Work by appointment to deliver tailored, personalised service that drives client loyalty and incremental sales.

• Proactively identify and attract new luxury clients to grow the client base with a commercial focus.

• Drive client retention through regular contact and attentive follow-up on sales and client requests.

PERSONAL PROFILE

• Proven track record of consistently exceeding sales targets.

• Experience in clienteling and personalised client engagement.

• Passionate about fashion, art, and culture.

• Strong product knowledge and understanding of retail store operations.

• Awareness of competitor products and market trends.

• Comfortable working collaboratively within a team environment.

• Fluency in the local language; proficiency in English preferred. Additional language skills are a plus.

• Embodies Confidence, Curiosity, Conviction, and Care.

• Energetic, proactive, and self-motivated with a passion for sales.

• Detail-oriented, creative, and assertive with excellent presentation and communication skills.

• Results-driven with a commercial mindset.

• Flexible, adaptable, and collaborative approach to work.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.