Client Advisor - Heathrow Airport

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Client Advisor is responsible for building strong relationships with both new and existing clients, delivering a personalised and elevated experience that drives commercial success.

Reporting to store management, the Client Advisor serves as a brand ambassador—conveying a genuine passion for Burberry, fashion, and luxury products.

With expertise in client engagement and service, the Client Advisor brings a high level of styling knowledge and selling skills to every interaction, consistently delivering exceptional service and embodying the Burberry experience.

RESPONSIBILITIES

Service and Sales

• Consistently meet and exceed individual and store sales targets, as well as other key commercial KPIs.

• Inspire clients through storytelling and a genuine passion for the Burberry brand, creating desire and emotional connection in every interaction.

• Deliver a true luxury experience, demonstrating deep product knowledge and expertise in fashion and styling.

• Guide clients through the full Burberry Client Journey—from a strong first impression to discovery, expert styling advice, and confident closure of the sale—while building long-term relationships.

• Ensure timely and effective follow-up and after-sales care to maintain client satisfaction and loyalty.

• Support daily store operations by upholding the highest standards in both front and back of house. This includes stock replenishment, inventory management, markdown execution, and maintaining an organised stockroom.

• Adhere to company policies and procedures, and maintain visual merchandising standards in line with Burberry’s brand guidelines.

• Contribute to a positive team environment, fostering collaboration and a supportive store culture.

Client Engagement

• Build meaningful and lasting relationships with clients through personalised, one-on-one service.

• Proactively use appointments to offer tailored experiences that drive loyalty and repeat business.

• Identify and capture new luxury clients to expand the store’s client book, always with a strong commercial mindset.

• Drive client retention by maintaining regular communication, providing timely follow-ups, and responding effectively to client needs and requests.

PERSONAL PROFILE

• Proven track record of exceeding sales targets

• Experienced in clienteling with strong product knowledge

• Good understanding of retail operations and competitor products

• Passionate about fashion, art, and culture

• Detail-oriented, creative, and results-driven

• Confident with excellent communication and presentation skills

• Energetic, proactive, and self-motivated

• Collaborative team player with a flexible, adaptable approach

• Fluent in the local language; English and additional languages desirable

• Embodies Confidence, Curiosity, Conviction, and Care

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.