Senior Solutions Manager, Commercial IT

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Senior Solutions Manager, Commercial IT is responsible for overseeing and delivering all aspects of a solutions project from inception through to post-implementation phases while managing the Global Commercial IT Solutions portfolio and supports the IT Director. 

RESPONSIBILITIES

Portfolio Management:

• Manages the global portfolio for Commercial IT Solutions 
• Develops plans, tools, processes, and structure for the day to day set up and monthly prioritization at Commercial Portfolio Review (Forum)
• Manages the Global Solutions Portfolio budget and finances for Commercial IT, governs the process and responsible for overall portfolio reporting

Project Governance & Competency Development:

• Works with the IT Director to formulate and develop competency frameworks and implementation of internal development across Project Managers and Solution Managers
• Establishes best practices for Solution Projects and refine/develop processes required to ensure smooth operational efficiencies. 
• Manages external IT vendors including leading, facilitating and working with relevant stakeholders for RFP’s, solution design and contractual negotiations. 
• Works with Regional IT teams to manage and provide support where required
• Establishes and facilitates knowledge exchanges between project managers and facilitates internal development of skillsets
• Manages, coaches and develops people across projects and forums where applicable

Project Management/Delivery:

• Liaises with business and IT stakeholders globally to ensure requirements are captured, identified and included in the targeted solution
• Leads and manage global, Asia and Americas IT Solution projects from inception, development, deployment through to service and transition within budget and to completion
• Manages operational business and technical teams deploying new services, capacity planning, risk/contingency planning, and site architecture
• Manages and leads change with project implementation including designing, developing, co-ordination and delivering IT Solutions training to the business stakeholders
• Manages and tracks project budgets and provides reporting to relevant stakeholders across the organization, ensures projects stay within project budgets

Additional Tasks:

• Supports Senior IT Management on any ad hoc tasks and projects where required
• Leads and oversees regional problem resolution and engages relevant resources/stakeholders to ensure timely resolution 
• Provide advisory services to other central-based towers for deployed and/or deployment of solutions, and a regional liaison where required.

PERSONAL PROFILE

• Solid experience and proven track record in IT field
• Proven extensive business partnering experience with strong relationship management
• Outstanding verbal and written communication skill
• Professional, passionate, innovative, self-driven and able to present solutions to diverse group of stakeholders
• Excellent analytical, problem-solving, and decision-making skills, leveraging both logical and creativity
• Proven troubleshooting skills
• Experiences in driving technical innovation

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Hong Kong S.A.R, China || Not Applicable || Hong Kong || IT || COMMERCIAL (REGIONAL) || n/a ||