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HR Operations Coordinator, Asia Pacific (Japanese, Mandarin & English speaking)

Department:  HR
City:  Hong Kong
Location:  HK


  • Responsible for the majority of employee lifecycle HR administration – this includes contract generation, new hire input, contract changes, and leavers  

  • Resolve HR queries escalated via the HR Service Desk Team – these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support 

  • Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation 

  • Create documentation in support of the disciplinary process  

  • Ensure colleague queries and tasks are resolved in timely manner 

  • Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business  

  • Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered 

  • Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience  

  • Support with simple reward administration during key annual activities 

  • Support the training and upskilling of the HR Service Desk Advisors  

  • Act as the escalation point for managers 

  • Support with ad-hoc projects and other duties where required 




  • Ability to manage own workload against changing priorities  

  • Excellent customer service skills  

  • Works well under pressure and with the ability to meet tight deadlines 

  • Strong attention to detail 

  • Computer literate – MS Word, Office, Teams  

  • Experience using an HRIS or equivalent (essential)  

  • Experience working in a HR service delivery role (preferred but not essential) 

  • Good verbal and written skills in Japanese, English, Cantonese and Mandarin

Job Segment: Service Desk, Employee Relations, HR, HRIS, Information Systems, Customer Service, Human Resources, Technology

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