HR Operations Coordinator, Asia Pacific (Japanese, Mandarin & English speaking)

RESPONSIBILITIES 

• Responsible for the majority of employee lifecycle HR administration – this includes contract generation, new hire input, contract changes, and leavers  

• Resolve HR queries escalated via the HR Service Desk Team – these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support 

• Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation 

• Create documentation in support of the disciplinary process  

• Ensure colleague queries and tasks are resolved in timely manner 

• Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business  

• Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered 

• Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience  

• Support with simple reward administration during key annual activities 

• Support the training and upskilling of the HR Service Desk Advisors  

• Act as the escalation point for managers 

• Support with ad-hoc projects and other duties where required 

PERSONAL PROFILE 

• Ability to manage own workload against changing priorities  

• Excellent customer service skills  

• Works well under pressure and with the ability to meet tight deadlines 

• Strong attention to detail 

• Computer literate – MS Word, Office, Teams  

• Experience using an HRIS or equivalent (essential)  

• Experience working in a HR service delivery role (preferred but not essential) 

• Good verbal and written skills in Japanese, English, Cantonese and Mandarin