(Senior) IT Market Manager, South Asia Pacific

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Be the strategic and trusted business partner for the South Asia Pacific regional business, through management and co-ordination of all IT service and delivery activities. Ensure quality IT service through liaising with the Global IT Infrastructure & Services, Retail IT and Commercial IT Teams.Be the strategic and trusted business partner for the South Asia Pacific regional business, through management and co-ordination of all IT service and delivery activities. Ensure quality IT service through liaising with the Global IT Infrastructure & Services, Retail IT and Commercial IT Teams.

RESPONSIBILITIES

• IT Regional Leadership & Business Partnership
  • • Achieve, ongoing and proactive interaction with regional business leads and users
    • Influence global IT strategy and delivery roadmap align with South Asia Pacific’s business objectives and growth strategy.
    • Build a relation with the regional Retail team and key stakeholders, share up-to-date IT plan/information, capture business or functional difficulties and find potential further improvement opportunities.
    • Provide consistent communication with various IT functions to sense new and existing business opportunities and projects.
    • Collaborate with group IT, exploring cross-functional opportunities for leveraging technology to improve operational efficiency, customer experience.
• IT Service / Operation Management
  • • Overseeing IT service provider’s management that includes various in-house or 3rd party vendor service review, assessments, and audit for short/long term improvement plan and execution.
    • Measure and monitor all BAU IT services to ensure seamless business running that is achieved by SLA, availability, service quality management.
    • A single point of escalation contact for service degradation and problem management to find root cause investigation or avoid repeating cases for business and retail users.

• IT Portfolio Management
  • • Considering regional uniqueness, develop best project deployment methodology and reflect optimized budget, deduplicated effort and save time for IT project / solutions providers.
    • Collaborate with Group IT, securely implement central-driven IT transformation programs and projects within the region. Moreover, manage regional IT / store project budgets including running forecasts.
    • Supervise retail store projects: annual avg. 10+ new/renew/relocation, pop-ups or events.

PERSONAL PROFILE

• Over six years of experience in information technology, business operation and/or functional relationship management within a consumer-driven or related industry.
• At least three years of managing people and third party vendors.
• Outstanding service knowledge with the ability to achieve high levels of business satisfaction.
• Extensive experience in IT management, retail industry advantageous.
• Strong leadership, communication and interpersonal skills.
• Good spoken and written English and Chinese.
• Financial acumen, budget and PO management.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Hong Kong S.A.R, China || Not Applicable || Hong Kong || IT || COMMERCIAL (REGIONAL) || n/a ||