Team Manager

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

In this role, you will support the Store Manager in driving category performance, overseeing the sales team to ensure exceptional customer experiences. You will play a key role in achieving sales targets, providing real-time coaching, and upholding the Burberry Experience and Behaviours.

RESPONSIBILITIES

• Foster a deep passion for the Burberry brand, ensuring continuous engagement and knowledge across the store team.
• Lead by example on the shop floor, acting as a brand ambassador and demonstrating Burberry behaviours.
• Coach, monitor, and provide feedback to the team to deliver an exceptional customer experience.
• Uphold a luxury environment, ensuring flawless execution of Visual Merchandising guidelines.
• Focus on retaining and developing top talent within the store team.
• Inspire, lead, and manage a high-performing and positive store team.
• Drive team growth through recruitment, development, mobility, and succession planning.
• Cultivate a learning culture, strengthening the team’s connection to the Burberry brand.
• Ensure outstanding product knowledge across the team to enhance the customer experience.
• Analyse sales performance, optimise inventory, and implement strategies to drive commercial success.

PERSONAL PROFILE

Demonstrated alignment with the Burberry Store Management behaviours:

• Service Focused
• Leading to Inspire
• Commercially Aware
• Developing Talent
• Driving Excellence
• Local language plus English.
• A passion for and interest in fashion, and a luxury ethos.
• A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
• Awareness of local employment  and retail legislation.
• Flexible to work as required to meet store needs.
• Experience in a luxury brand or in a luxury service and selling environment.
• Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

MEASURES OF SUCCESS

• Performance against the Burberry Store Management behaviours
• Sales & Conversion
• Burberry Experience & Data Capture scores
• Shrinkage

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Germany || Not Applicable || Hamburg || RETAIL OFFLINE || MAINLINE || n/a ||