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Assistant Store Operations Manager

Department:  Retail
City:  Dubai
Location:  AE
INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

Through your passion for the brand and professionalism you will be responsible for effectively and efficiently managing all aspects of the store’s back of house. You will ensure that excellent service is provided to the store staff and effective communication is maintained with departments and external providers to the store.

RESPONSIBILITIES
  • To support the Store Manager with all procedures put in place to streamline and safe guard the store. To ensure that the store operates in accordance with store and company administration systems and procedures and to minimise losses including Omnichannel and stock pull back. 
  • To effectively use space and stock in the back of house to maximise productivity and minimise stock loss and management of the team and resources.
  • To lead the stockroom team, including talent acquisition, developing and nurturing the back of house team to influence and drive store standards, productivity and the client experience.
  • To manage aftersales process (alterations, repairs, personalisation), including co-ordination with on-site tailors/external vendors to elevate the client experience.  
  • To manage the FOH replenishment of all stock and non-stock articles to support the client experience including packaging, props and refreshments.
  • To work closely with Retail Standards and Operations team regarding store issues such as deliveries, dispatches, uniforms, facilities & maintenance, procedures and Health and Safety.
  • To support the Store Manager to manage the Asset and Profit Protection team to effectively reduce shrinkage. 
  • To support the store manager with all aspects of inventory control and any stock related collaboration with marketing, client engagement, merchandising, visual merchandising, facilities or any other such department. 
  • To maintain the highest standard with regards to cleaning, maintenance and Health and Safety including leading any locally required legislation.
  • To manage the cash office / administrator to ensure all cash and payment procedures are followed.
PERSONAL PROFILE
  • Excellent organisational skills and meticulous attention to detail
  • Excellent communication skills both verbal and in writing
  • Ability to work in a busy team environment
  • Flexible and adaptable to the needs of the business
  • 1-2 years management experience
  • Previous administration experience and cash handling experience
  • Previous experience with SAP desirable
  • Excellent understanding of all programs on Microsoft Office
  • Passion for technology and proven ability to embrace new technology


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