Operations Manager

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.

RESPONSIBILITIES

Leadership

• Support the General Manager with all policies and procedures to streamline and safeguard the store
• Act as the General Manager or Assistant General Manager when appropriate to ensure the efficient running of the store, both front and back of house
• Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales
• Ensure the store has substantial operational support and staff schedules are optimised to match customer traffic flows and operational demands
• Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc

Drive for Results

• Assist the General Manager in overseeing the Asset and Profit Protection function influencing service delivery and minimising loss
• Ensure all Health and Safety legislation and processes are adhered to
• Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping
• Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store
• Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment

Brand Protection

• Cascade company communications to all members of the store team and lead by example when embracing brand messages
• Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Burberry’s core values – Protect, Explore, Inspire
• Ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business

PERSONAL PROFILE

• Ability to demonstrate excellent leadership and people management skills.
• Proven ability to network, recruit, train, develop and assess.
• Proven commercial awareness and ability to problem solve in minimising risks and overcoming obstacles.
• Proven ability to work in highly pressured roles.
• Ability to be flexible and agile to meet business needs.
• Demonstrate sound commercial and brand awareness.
• Proven strong operational performance within a high volume and high turnover retail environment. Other relevant service sector experience will be considered.
• Technical proficiency with SAP and MS applications.

MEASURES OF SUCCESS

• Financial Targets: store profitability, achieving and succeeding sales targets.
• Cost control.
• Shrinkage.
• Burberry Experience Evaluation Results.
• Retaining and developing team members.

FOOTER

•    Expected base salary for the role will be between $100,000 and $115,000 per year at the commencement of employment.  However, base salary if hired will be determined on an individualized basis depending on a number of factors, including, but not limited to, professional skills, knowledge, and experience.  The compensation for this position also includes commission earnings as a percentage of sales.  The Company also offers free shares after one year of service, equivalent to 500GBP, pursuant to the terms of the share plan.

•    Burberry offers associates a comprehensive benefits package, which, depending on the associate’s eligibility, includes:  (i) Medical, Vision, and Dental Insurance, Income Protection, Life and Accidental death & Dismemberment Insurance, Short-Term and Long-Term Disability, Flexible Spending Account and Commuter Benefits; (ii) Retirement Plan (401k) Traditional pre-tax and Roth contributions with an employer match of 100% up to the first 6% that employee contributes; (iii) paid time off, including 10 vacation days pro-rated from start date and increasing to 15 days in second year, 10 sick days, 2 personal days, 9 paid holidays, bereavement leave, and seasonal well-being days; (iv) Paid Parental Leave of up to 18 weeks; and (v) all other benefits (such as leaves of absence) as required by applicable federal, state, and local law.

•    This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.