Client Advisor - Birmingham Selfridges

Department: RETAIL OFFLINE

City: Birmingham

Location: GB

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a full‑time Client Advisor to join our Burberry team at Selfridges Birmingham on a fixed‑term contract until 28 August 2027. In this role, you will build strong relationships with both new and existing clients, delivering a personalised and elevated Burberry experience that drives commercial success. Reporting to the store management team, you will act as a brand ambassador, inspiring clients through your passion for fashion, craftsmanship and luxury. This role plays a key part in creating a welcoming, high‑performing store environment.

RESPONSIBILITIES

Build meaningful, long‑term client relationships through personalised and engaging service.
Inspire clients by confidently conveying Burberry’s heritage, products and styling expertise.
Drive individual and store performance through a client‑focused and commercial mindset.
Demonstrate strong product knowledge across categories to support styling and selling.
Maintain high standards of service, presentation and professionalism on the shopfloor.
Work collaboratively with colleagues and management to support store and team success.

PERSONAL PROFILE

Experience delivering premium customer service within retail, hospitality or a service‑led environment.
A genuine passion for fashion, luxury and creating memorable client experiences.
Strong communication skills with the ability to connect with a diverse client base.
Confident in styling, selling and advising clients in a considered and authentic way.
Commercially aware, proactive and motivated to contribute to shared goals.
Reliable, adaptable and comfortable working full‑time within a retail environment.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.