Sales Associate- Bicester Village

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

As a key member of our team, you will bring the Burberry Experience to life delivering exceptional service, driving sales, and fostering meaningful client relationships. This role is about more than selling: it’s about cultivating loyalty, upholding our world-class standards, and making every interaction reflect the prestige of the Burberry brand.

RESPONSIBILITIES

Sales & Service

• Deliver an exceptional client experience by embracing the Burberry Experience in every interaction
• Consistently achieve and exceed individual and store sales goals while embodying Burberry Behaviours
• Showcase outstanding selling skills, customer focus, and motivation to succeed
• Communicate with confidence and professionalism to enhance every client relationship

Client Development

• Build lasting relationships through clienteling, follow-up, and loyalty initiatives
• Maintain a detailed and up-to-date client book to personalize service and drive repeat business
• Execute all Cultivate activities, including outreach, reactivation, and capture compliance

Visual Excellence

• Uphold Burberry’s luxury image by maintaining flawless visual standards on the selling floor
• Support monthly floor sets, replenishment, and product presentation with meticulous attention to detail
• Ensure merchandise is always presented to the highest standard—folded, hung, and prepared with care

Floor Presence & Maintenance

• Begin each day with a floor ready for clients, and end each shift ensuring it’s prepared for tomorrow
• Stay engaged and proactive on the sales floor throughout the day
• Maintain fitting rooms and sales areas to reflect the polished Burberry aesthetic

Back of House Support

• Assist with markdowns, inventory, and stock organization
• Contribute to pre-sale preparation and in-store contests
• Ensure all merchandise is handled, stored, and replenished with precision and efficiency

PERSONAL PROFILE

• A passion for luxury fashion and design, with at least 1 year’s sales experience (preferably luxury retail)
• A proven record of driving sales and achieving targets
• Strong clienteling skills with the ability to build and nurture relationships
• A collaborative, team-oriented mindset with excellent interpersonal skills
• A proactive, positive attitude—adaptable to change and accountable for results
• Advanced knowledge of POS and retail systems

MEASURES OF SUCCESS

• Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
• Excellent customer service through Burberry Experience Evaluations.
• Capture compliance.