Team Manager

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 
 

JOB PURPOSE

In the role of a Team Manager, through your passion for the brand and product you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to achieve targets and goals in all departments and product categories. Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients. The Team Manager is responsible for ensuring the team demonstrated exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.

PERSONAL PROFILE

• Previous experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standards
• Commercial awareness, you will have exposure working towards sales related KPIs
• In-depth understanding of clients’ expectations and what a luxury service entails
• Ability to demonstrate excellent leadership and people management skills
• Strong interpersonal and communications skills, ability to be flexible and adapt to change
• Genuine interest and love for fashion and styling paired with excellent product knowledge
• Organised, able to prioritise problem solve while working with pace
• Advanced knowledge of POS, store systems and comfortable using digital tools

RESPONSIBILITIES

• Partner with store management to drive sales performance, exceed targets, and implement growth strategies.
• Analyze store KPIs, report business trends, and monitor competitor performance to optimize results.
• Lead and support initiatives to achieve store objectives and enhance team productivity.
• Build strong local market awareness, engaging with customers, competitors, and key stakeholders.
• Serve as a brand ambassador, demonstrating expertise in all product categories and embodying Burberry’s values.
• Deliver an exceptional client experience, fostering long-term relationships and driving client outreach.
• Monitor and utilize CRM data to support business initiatives and maximize client engagement.
• Ensure consistent training and product knowledge across the team, coaching and providing feedback.
• Develop and retain top talent through structured development plans and performance recognition.
• Foster a dynamic, collaborative, and high-performing team culture, balancing teamwork and competition.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.