Client Advisor, FTC - Amsterdam De Bijenkorf WW

Department: RETAIL OFFLINE

City: Amsterdam

Location: NL

INTRODUCTION

At Burberry, our people and culture underpin how we deliver for our customers and our brand. We are building a high‑performance culture that encourages creativity and collaboration, and enables colleagues to do their best work.

Guided by our reimagined purpose, To Embrace the Elements with Open Arms, we bring together diverse perspectives, skills and expertise to create exceptional luxury products and experiences. Our purpose also informs the standards of behaviour we expect, how we lead and how we make decisions across the business.

JOB PURPOSE

We are hiring a Client Advisor on a 7-month fixed-term contract to join Burberry at De Bijenkorf Amsterdam. You will create memorable luxury experiences, building meaningful relationships with both local and international clients while bringing the Burberry brand to life. With a natural passion for people, product and service, you will contribute to an inspiring store environment where every client feels welcomed and valued.

RESPONSIBILITIES

Deliver a personalised and elevated client experience, anticipating individual needs and creating memorable interactions.
Build and nurture lasting client relationships through thoughtful engagement, follow-up and clienteling.
Develop strong product knowledge and confidently share the craftsmanship, heritage and stories behind Burberry collections.
Contribute to individual and store performance while maintaining a consistent focus on the quality of the client experience.
Support the presentation and operation of the store, ensuring Burberry standards are maintained throughout the client journey.
Collaborate closely with colleagues to create a welcoming, inclusive and high-performing store environment.

PERSONAL PROFILE

Fluent in Dutch and English, with the confidence to communicate naturally with a diverse client base.
Passionate about delivering exceptional service and creating genuine, personalised client experiences.
Able to build trusted relationships and understand individual client needs.
Commercially aware, with an interest in contributing to team and store performance.
Collaborative and adaptable, with the ability to thrive in a dynamic retail environment.
An interest in luxury, fashion, craftsmanship or the Burberry brand, with a willingness to continually develop product knowledge.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.