Client Advisor

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. 

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. 

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.    

RESPONSIBILITIES

SERVICE AND SALES

• Meet and exceed individual and store sales and other commercial KPIs.

• Inspire clients through storytelling and passion for the brand, creating desire and love for Burberry with every interaction.

• Provide luxury service, demonstrating knowledge and expertise in product, fashion, and styling.

• Follow the client journey to elevate the client experience:

  • Ensure a great initial impression

  • Discover your client

  • Be a product and styling expert

  • Close the sale while maintaining the client relationship

• Be efficient in following up and delivering after-sales services to clients.

• Contribute to daily store operations by maintaining high luxury standards both front and back of house, including:

  • Appropriate levels of product and replenishment

  • Support with inventory management

  • Assist with markdowns and stockroom maintenance when required

• Follow company policies, guidelines, and procedures.

• Use visual techniques to maintain visual standards according to Burberry guidelines.

• Foster teamwork and a positive work climate.

CLIENT ENGAGEMENT

• Build meaningful relationships with clients.

• Work by appointment to provide personalized service and build client relationships, promoting loyalty and incremental purchases.

• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.

• Drive client retention by:

  • Ensuring volume and spend

  • Regularly contacting clients

  • Following up appropriately on sales or client requests

PERSONAL PROFILE

• Ability to build and maintain long-term client relationships through exceptional service

• Skilled in upselling and cross-selling to maximize sales opportunities

• Strong organizational and time management skills with the ability to prioritize tasks effectively

• High level of emotional intelligence when dealing with diverse clients and colleagues

• Comfortable working in a fast-paced, dynamic retail environment

• Tech-savvy with experience using POS systems, CRM tools, and digital communication platforms

• Committed to continuous learning and staying up to date with industry trends

• Ability to remain calm and solution-focused under pressure

• Strong sense of responsibility and accountability in achieving both individual and team goals

• Professional and positive attitude that inspires colleagues and enhances customer experience